Ashley Villa
El Monte,CA
Summary
Achieved significant improvements in diverse workflows and delivered high-quality customer service standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
06.2023 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills.
- Trained new employees on company procedures, and job responsibilities, ensuring readiness into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Server/Host
Norms Restaurants
08.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, sauces, trays, and utensils.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Associate
Amazon Vender Flex
10.2020 - 02.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Entered quantity received against purchase order in computer system.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Server/To-Go Specialist
Cracker Barrel
01.2020 - 04.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Utilized POS system to receive and process food and beverage orders.
Barista
High Desert Church Island Cafe
06.2018 - 07.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly taking their order.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Education
High School Diploma -
Options For Youth Charter High School
Victorville, CA07.2019
Skills
- Decision-Making
- Opening and closing procedures
- Handling Customer Complaints
- Staff Training and Onboarding
- Assigning Work
- Quality Control
- Schedule Coordination
- Accurate money handling
- Exceptional customer service
- Service prioritization
- Supply Restocking
- Suggestive Selling
- Point of sale operation
Timeline
Shift Manager
McDonald's Restaurant
06.2023 - 06.2024
Server/Host
Norms Restaurants
08.2022 - 12.2022
Warehouse Associate
Amazon Vender Flex
10.2020 - 02.2021
Server/To-Go Specialist
Cracker Barrel
01.2020 - 04.2020
Barista
High Desert Church Island Cafe
06.2018 - 07.2019
High School Diploma -
Options For Youth Charter High School