ASHLEY VILLALOBOS
La Puente,United States
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Olive Garden
Brea, CA
03.2019 - Current
- Minimized staff turnover through appropriate selection, orientation and training.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed annual goals for each department based on market trends and competitor analysis.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Organized special events such as conferences or training sessions for employees.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted quality, timely performance feedback and performance appraisals.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Associate Teacher
Options Enrichment Program
Covina, Ca
09.2017 - 06.2019
- Connected with parents and students to help each obtain maximum benefit out-of-class experiences
- Planned and implemented direct instructional strategies for full classes, small groups, and individual IEP support
- Worked closely with fellow teachers to meet students' needs
- Monitored students to identify and address problem behaviors
- Assessed students regularly and customized approaches to maintain progress with educational goals
- Assigned classwork and homework to enhance students' understanding of materials
- Taught students how to explore ideas and expand their horizons through lively classroom discussions
- Supervised students in classrooms, cafeterias, halls, schoolyards, and on field trips
- Tutored struggling students to help each other understand core ideas and improve their performance
- Organized materials and classroom spaces to boost teaching efficiency and success.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
Quick Service Food Server
Disneyland
Anaheim, Ca
06.2017 - 02.2019
- Took and completed fast food orders from customers
- Adhered to all quality standards and procedures as outlined in the company's operations manual
- Counted down drawers, accounted for all money, and took inventory of supplies
- Showed a comprehensive understanding of products, ingredients, and prices
- Measured ingredients required for specific food items being prepared and minimized waste to control costs
- Worked independently and teamed up with others to ensure a productive workflow
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean-up, including maintaining food at the correct temperatures
- Utilized Point of Sale systems accurately to ring up customers.
Education
B.S in Business Management -
California Baptist University
Riverside06-2024
High School Diploma -
Nogales High School
06.2016
AA: Kinesiology -
Mt. San Antonio College
Skills
- Guest relations
- Food handling
- Bartending knowledge
- Policy Implementation
- Staff Development
- Operations Management
- Performance Management
- Workforce Management
- Key Performance Indicators
- Verbal and Written Communication
- Staff Management
- Time Management
- Service experience
- Payment processing
- Cleaning techniques
- POS proficiency
- Merchandise products
- Managing inventory
- Able to handle multiple tasks at a time
- Verbal communication
- Problem-solving
- Organized
- Punctuality
- Reliability
Certification
- BLS certified
- California Food Handler certification
- Profiency in Microsoft/ Excel certification
Timeline
Manager
Olive Garden
03.2019 - Current
Associate Teacher
Options Enrichment Program
09.2017 - 06.2019
Quick Service Food Server
Disneyland
06.2017 - 02.2019
B.S in Business Management -
California Baptist University
High School Diploma -
Nogales High School
AA: Kinesiology -
Mt. San Antonio College