ASHLEY VILLEGAS
Aransas Pass,TX
Summary
Accomplished Housekeeping Supervisor with a proven track record at Port Royal Ocean Resort, enhancing room cleanliness and guest satisfaction through meticulous attention to detail and exceptional customer service. Skilled in training and mentoring, I significantly improved service quality, evidenced by a notable increase in positive guest feedback. Expert in cleaning and sanitation, my leadership ensures top-notch facility standards.
Developed exceptional time-management and organizational skills in fast-paced, client-focused environment. Demonstrates expertise in maintaining cleanliness, attention to detail, and ensuring high standard of service. Looking to transition into new field, utilizing strong multitasking abilities and dedication to quality.
Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.
Overview
10
10
years of professional experience
Work History
House Cleaner
SHORESIDE SERVICE LLC
06.2022 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Housekeeping Supervisor
Port Royal Ocean Resort
03.2017 - 11.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Trained and mentored all new personnel to maximize quality of service and performance.
Front Desk Receptionist
La Quinta
04.2014 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
EDU HIGH SCHOOL INC
01-2010
Skills
- Cleaning and sanitization
- Cleaning and sanitation
- Attention to detail
- Customer service
- Housekeeping
- Time management
- Training and mentoring
- Listening skills
Timeline
House Cleaner
SHORESIDE SERVICE LLC
06.2022 - 08.2024
Housekeeping Supervisor
Port Royal Ocean Resort
03.2017 - 11.2022
Front Desk Receptionist
La Quinta
04.2014 - 05.2016
High School Diploma -
EDU HIGH SCHOOL INC