Ashley Vincent
Maricopa,AZ
Summary
Adept at enhancing team productivity and operational efficiency, I leveraged operations management and crisis handling skills at 1Care Hospice to significantly improve performance metrics. My approach, focusing on staff supervision and fostering a positive work environment, led to a marked increase in team productivity and operational excellence.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
1Care Hospice
03.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Intake BHT
St. Luke's Behavioral Health Hospital
07.2023 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Staffing/Scheduling Supervisor
Aleca Home Health
01.2020 - 10.2023
- Conducted regular audits of the scheduling system to ensure accuracy and identify areas for improvement.
- Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
- Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
Caregiver
Home Instead Senor Care
08.2019 - 01.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Transport Dispatcher
Banner Desert Medical Center
08.2018 - 01.2019
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
Operations Lead
Community Bridges Inc CPEC
09.2016 - 06.2018
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
Education
No Degree - Nursing
Maricopa Community College System Office
Tempe, AZCertificate - Phlebotomy
Pima Medical Institute
Mesa02.2010
Certificate - Medical Billing & Coding
Lamson College
Tempe, AZ03.2009
High School Diploma -
Pinnacle Charter High School
Tempe, AZ12.2005
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Multi-Line Phone Systems
- Insurance Verification
- Follow-up skills
- Crisis handling
- Conflict Resolution
- Activity monitoring
- ADL support
Timeline
Operations Supervisor
1Care Hospice
03.2024 - Current
Intake BHT
St. Luke's Behavioral Health Hospital
07.2023 - Current
Staffing/Scheduling Supervisor
Aleca Home Health
01.2020 - 10.2023
Caregiver
Home Instead Senor Care
08.2019 - 01.2020
Transport Dispatcher
Banner Desert Medical Center
08.2018 - 01.2019
Operations Lead
Community Bridges Inc CPEC
09.2016 - 06.2018
No Degree - Nursing
Maricopa Community College System Office
Certificate - Phlebotomy
Pima Medical Institute
Certificate - Medical Billing & Coding
Lamson College
High School Diploma -
Pinnacle Charter High School