Ashley Voll
Sr Product Manager
Little Elm,TX
Summary
Diligent Senior Product Manager offering six years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Salesforce Product Owner
Apex Systems/Jack Henry
, TX
08.2021 - Current
- Builds development roadmap for company’s CRM migration from jSource to Salesforce
- Communicates across all business units (Sales, Support, Legal, Finance, etc…) to identify existing processes and future changes related to Salesforce
- Attends all scrum ceremonies (daily scrum, sprint planning, sprint retrospective) to collaborate with the development team during the transformation process
- Communicates with customers to prepare for process and system changes
- Own and prioritize product backlog
IT Project Manager
Briggs Equipment
Dallas, TX
02.2021 - 01.2022
- Developed project management roadmap to define project objectives, timelines and milestones.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Managed 6 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Planned, designed and scheduled phases for large projects.
- Implemented Jira and Agile processes to help teams stand up new technology in existing stores and launch new stores of sister company
Product Owner
IntelliCentrics
Flower Mound, TX
09.2019 - 01.2021
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Suggested enhancements to product design that would improve user experience.
- Contacted proper stakeholders to share changes to project scope and timelines.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Product Manager
ResMan Property Management Software
Plano, TX
01.2017 - 09.2019
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Monitored market trends and competitor performance to update promotional strategies.
- Coordinated project planning and execution with team members and team leads.
- Maintained positive vendor relations to build strong partnerships.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Spearheaded collaborative efforts to bring products to market.
- Prioritized roadmap in order to achieve product goals and metrics.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Liaised with clients to better understand business needs and current market landscape.
Training & Support Manager
ResMan Property Management Software
Plano, TX
06.2015 - 12.2016
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Introduced standardized training for cohesive learning environments.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Educated clients on proper use of products and systems.
- Conducted training courses and prepared videos for long-term use.
- Created in-depth training manual for all users.
- Created, prepared and delivered reports to various departments.
- Monitored employee and customer interactions to assess quality of service.
- Tracked and documented metrics, and evaluated trends.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Implementation Supervisor
RealPage, Inc
Carrollton, TX
03.2009 - 06.2015
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
QA Specialist/Off-site Leasing Agent
RealPage, Inc
Carrollton, TX
02.2006 - 03.2009
- Facilitated applicant screening, interviews, new hire testing and training of simulated calls with training staff.
- Monitored calls and emails for coaching and training opportunities.
- Prepared formal reporting based on monitored calls to track trends, developing continuing education materials to coach based on trends.
- Provided feedback in written and verbal format in various settings for improved training and quality purposes, and mentored agents one-on-one who were performing below required standards.
Education
Bachelor of Science - Kinesiology
University of North Texas
08.2005 - 08.2007
Product School - Certified Scrum Product Owner (CSPO) -
Scrum Alliance
03.2021 - 03.2023
Product School - Product Led Growth -
Product School
11.2022 - 11.2022
Skills
Product Lifecycle Management
Timeline
Product School - Product Led Growth -
Product School
11.2022 - 11.2022
Salesforce Product Owner
Apex Systems/Jack Henry
08.2021 - Current
Product School - Certified Scrum Product Owner (CSPO) -
Scrum Alliance
03.2021 - 03.2023
IT Project Manager
Briggs Equipment
02.2021 - 01.2022
Product Owner
IntelliCentrics
09.2019 - 01.2021
Product Manager
ResMan Property Management Software
01.2017 - 09.2019
Training & Support Manager
ResMan Property Management Software
06.2015 - 12.2016
Implementation Supervisor
RealPage, Inc
03.2009 - 06.2015
QA Specialist/Off-site Leasing Agent
RealPage, Inc
02.2006 - 03.2009
Bachelor of Science - Kinesiology
University of North Texas
08.2005 - 08.2007
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