Ashley Von
Progressive Insurance
Los Angeles,CA
14
years of professional experience
Work History
Underwriter II
8 Years 8 Months- Success driven, has demonstrated 6 years
- Success in underwriting role
- Evaluated potential new business policies, binding guidelines
- Insurance agents to determine degree of risk
- Examined documents such as application forms, inspection reports, insurance mos. past claims, credit history, property appraisals to determine degree of risk from such factors as applicant financial standing, business operations, loss experience and value and condition of property
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decision’s ons
- Participated in continuous improvement by generating suggestions, engaging in problem-solving
- Activities to support teamwork
- Exceeded goals through effective task prioritization and great work ethic.
FRAUD/RISK/DATA ANALYST SUPERVISOR
1 Year 4 Months- I was hired as the 66th employee at Ring Video Doorbell at it’s start up.
- Adapted to and accepted the role to head up the fraud prevention team, building it person by person within the startup company and reduced fraud by 45% within 30 days
- Analyzed large amounts
- Data to find patterns to track and anomalies as well as procedures to offset to prevent it
- Participated in data analysis and of installing Ring Video Doorbells in 4 of 400 homes in neighborhoods near Koreatown for free between July and December 2015. Burglaries were cut by more than 50% compared to surrounding neighborhoods over the same frame within one year, which was information that was gathered processed, and used to project along with accordance of the L.A.P.D. in order to reduce crime in similar areas.
- Investigated fraudulent claims, gathered, and submitted evidence for disputes, and set the foundation for the company’s fraud prevention initiative.
- Worked for founder Jamie Siminoff, Vice President and Chief Operating Officer of the company, compiling data regarding multiple fraud analysis algorithms, companies, and strategies to prevent it based off trends
- Managed team of employees, overseeing hiring, training, and professional growth of employees with in the fraud team during these years
ADMINISTRATIVE ASSISTANT II
5 Months- Organized, compiled, updated company personnel records for the city of Santa Monica
- Proofread, edited, published job descriptions
- Coached new employees on administrative procedures, company policies and performance standards
- Developed and updated spreadsheets and databases to track analyze data
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated bookkeeping activities in QuickBooks
- Contract/Temporary
Sun Trust Bank Inc - Corporate Fraud Specialist
1 Year 6 Months- Consistently provided efficient, polite service to a diverse client base while promoting the SunTrust core values
- Metric-surpassing, showing a history of being promoted and adapting to new responsibilities
- Specialized in setting up new fraud claims and assessing existing cases with debit cards, credit cards, and ACH, including merchant disputes, associated with large scale corporation accounts, (i.e. Coca Cola)
- Cooperated with program administrators and clients to prevent and determine fraud
- Actively listened to customers’ requests, confirming full understanding before addressing concerns
- Gathered evidence, written statements, financial documentation, and audio materials for examination.
Assistant Manager
1 Year 6 Months- Coordinated daily customer service operations
- Coached and supported new and existing employees
- Communicated with customers to ensure best experience possible
- Managed existing employees’ schedules and make changes as needed
- Evaluated stores sales, prepared reports and suggested new ways to improve
- Collaborated and assisted the store manager in implementing sales projects
- Created reports, analyzed retail data, revues, competition, and expenses
- Conducted store/inventory audits
- Ensured all employees adhere to corporation’s guidelines.
Education
- Information Technology
Skills
Trend Analysis
Data analysis
Leadership and development
Developing Policies
Insurance Knowledge
Risk management
Quality assurance
Business Development
Relationship building
Critical Thinking
Flexible and Adaptable
Written Communication
Cultural Awareness
WorkDay Experience
G-Suite
Microsoft Products
Timeline
Underwriter II
Progressive Insurance
12.2017 - CurrentRead More
FRAUD/RISK/DATA ANALYST SUPERVISOR
Ring Video Doorbell
09.2015 - 01.2017Read More
ADMINISTRATIVE ASSISTANT II
City of Santa Monica, HR Department
04.2015 - 09.2015Read More
Sun Trust Bank Inc - Corporate Fraud Specialist
SunTrust Bank
10.2013 - 04.2015Read More
Assistant Manager
New York & Co
04.2012 - 10.2013Read More
Western Governors University
from Information Technology
Read More