Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Ashley Voss

Gardnerville,NV

Summary

Dynamic Customer Relations Specialist with 4+ years of experience in the restaurant industry. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Administration Assistant

Summit Partners Insurance
07.2022 - Current
  • Greet clients and handle incoming calls, emails, and inquiries.
  • Process payments, maintain client files, and schedule appointments.
  • Assist with insurance quotes, applications, and claims processing.

Legal Assistant

Millward Law, Ltd
05.2019 - 06.2022
  • Provided office management support and assisted with drafting legal documents.
  • Coordinated attorney calendars and managed communication with clients.

Funding Associate

Harley Davidson Financial Service
03.2019 - 05.2019
  • Completes data entry of all information from installment loan contracts into financial system
  • Responsible for reviewing contract documentation for accuracy and compliance
  • Administer verifications with external entities; insurance
  • Responsible for document preparation
  • Verifies supporting documentation in the imaging system and validates information in the financial system
  • Document all research and efforts in financial system
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations.

Receptionist/faxes/Email/Intake

Associated Risk management INC
02.2018 - 02.2019
  • Assisted in a variety of office management tasks answering phones, managing incoming faxes and email, etc
  • Entering new claims and assigning to the claims examiner or send back DIR
  • Proactively preparing new claims to speed processing the next day.

Host/Server/RSA/Floor Supervisor/Back FA / Sales and Marketing Assistant

Hard Rock Café
05.2012 - 02.2018
  • Worked within the Hard Rock team to promote guest satisfaction to create repeat business
  • Achieved this by inspecting dining room serving stations to make sure they are neat and clean, assigning work tasks to staff, taking reservations and arranging parties or special events for patrons, answering patron’s questions, explained restaurant specialties and features to guests, taking orders, seating, assisted team-members when needed, customer relations, and other related requests
  • Responsible for financial transactions throughout individual restaurant
  • Assisted co-workers (seating, run food, clean tables, deliver drinks)
  • Performed preparation tasks including but not limited to, setting tables, laying out napkins and utensils, making sure the condiments are refilled
  • Stayed updated on current menu choices, specialties and menu deviations, knowing if the kitchen is running out of any items… etc
  • Earned several accommodations and awards for excellent customer service and teamwork, including the raising the most donations for the “Why Hunger” organization which included a 5-day trip to Guatemala to give back to local community.

Replenishment Associate

Michael’s Arts & Crafts
08.2011 - 02.2012
  • Responsible for replenishment of merchandise to the sales floor from the stockroom using replenishment reports
  • Assisted in the stocking/merchandising of incoming truck freight to the sales floor and stockroom
  • Completed merchandise recovery in maintaining the sales floor
  • Restocked merchandise on sales floor
  • Assisted selling department associates and store management in moving merchandise and fixtures on the selling floor or between the selling floor and stockroom areas and assists with assembling fixtures and furniture
  • Performed other duties such as assisting on the sales floor, completing price changes, preparing for and taking inventory, organizing the stockroom and other tasks as assigned.

File Clerk/Front office

Peninsula Laser Eye Medical Group
10.2001 - 06.2011
  • Assisted in a variety of office management tasks such as filling/pulling charts, checking in and out patients, making appointments, answering phones, and data entry
  • Created systems for keeping office clean and organized, including but not limited to the optical frame selections area, front desk and patient rooms
  • Billing ( VSP, MESC, Copays)
  • Coordinated materials for vendors such as Lasik and Cataracts
  • Proactive work in preparing charts/insurance for the next day.

Host/Server

Brian’s Restaurant
03.2010 - 02.2011
  • Serviced restaurant guests
  • Assured the highest level of service and quality by investigating and resolving customer complaints.

Instructor for Skating School

Cupertino Ice Center
09.2005 - 04.2009
  • Instructor at the ice center working with people from age 5 to adults
  • Taught big groups of people as well as one on one private lessons
  • Trained competitive level ice skaters
  • Created and choreographed both classroom and competition routines
  • Maintained professional yet personal relationships with parents and communicated student progress.

Education

Paralegal Studies -

UNR Extended Studies

Foothill College

Skills

  • Leadership
  • Organization
  • Inventory management
  • Quality control
  • Customer service
  • Guest relations
  • Proactive
  • Respectful
  • Good listener
  • Jumps in when needed
  • Achieves high customer satisfaction rating
  • Able to remain calm in stressful situations
  • Policies and procedures
  • Continuous performance improvement
  • Mentoring and motivation
  • Creative problem solving
  • Excellent recall of important facts
  • Great at encouraging up-sales
  • Noted for outstanding communications skills, both with guests and other staff members Able to resolve problems quickly to ensure happy customers
  • Office Administration
  • Administrative Support
  • Data Entry
  • Word Processing
  • Confidential Document Control
  • Customer Relations
  • Appointment Scheduling
  • Scheduling appointments
  • Mail handling
  • Calendar Management
  • File Organization
  • Document Scanning
  • Time Management

Professional Development

  • Hard Rock Certified Trainer
  • TIPS
  • Safety Server Certificate
  • Eyefinity
  • Centricity
  • Office management, data entry and billing
  • Lawson
  • Salesforce
  • ERIC
  • MICROS
  • Microsoft: PowerPoint, Word, Excel
  • Amicus
  • Hawksoft

Timeline

Administration Assistant

Summit Partners Insurance
07.2022 - Current

Legal Assistant

Millward Law, Ltd
05.2019 - 06.2022

Funding Associate

Harley Davidson Financial Service
03.2019 - 05.2019

Receptionist/faxes/Email/Intake

Associated Risk management INC
02.2018 - 02.2019

Host/Server/RSA/Floor Supervisor/Back FA / Sales and Marketing Assistant

Hard Rock Café
05.2012 - 02.2018

Replenishment Associate

Michael’s Arts & Crafts
08.2011 - 02.2012

Host/Server

Brian’s Restaurant
03.2010 - 02.2011

Instructor for Skating School

Cupertino Ice Center
09.2005 - 04.2009

File Clerk/Front office

Peninsula Laser Eye Medical Group
10.2001 - 06.2011

Paralegal Studies -

UNR Extended Studies

Foothill College

Similar Profiles

CREATE PROFILE
Ashley Voss