Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Votta

Lindenhurst

Summary

Dynamic and highly reliable professional with extensive experience in customer service and patient care. Proven ability to multitask effectively and serve a vital role in all areas of the work place. Proficient in enhancing guest experiences, fostering loyalty and consistently delivering outstanding service all while building strong relationships with clients and team members.

Overview

14
14
years of professional experience

Work History

Bartender

Great South Bay Brewery
10.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.

Front Desk Receptionist/Optical Sales Associate

Park Eye Center/My Eye Dr
10.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Medical Assistant/Receptionist

ENT Associates of New York
12.2015 - 03.2020
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Conducted prior authorizations for patients medications.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Preformed diagnostic testing.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Receptionist

Bridges Realty & Holding Corp.
06.2011 - 03.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Coordinated appointments.
  • Fax, photocopy and file documents accordingly.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Education

Medical Assistant Certification - Medical Assistant/Phlebotomy

Branford Hall Career Institute
Bohemia, NY
10-2015

High School Diploma -

Lindenhurst Senior High School
Lindenhurst, NY
06-2011

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Great South Bay Brewery
10.2024 - Current

Front Desk Receptionist/Optical Sales Associate

Park Eye Center/My Eye Dr
10.2022 - Current

Medical Assistant/Receptionist

ENT Associates of New York
12.2015 - 03.2020

Receptionist

Bridges Realty & Holding Corp.
06.2011 - 03.2012

Medical Assistant Certification - Medical Assistant/Phlebotomy

Branford Hall Career Institute

High School Diploma -

Lindenhurst Senior High School

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