ASHLEY VOWELL
Clarksville,TN
Summary
Result-driven healthcare manager with experience enhancing workflow operations to maximize efficiency through leadership, project management and strategic planning. I am seeking a senior leadership opportunity within the healthcare industry, where I can utilize the knowledge and skills I’ve obtained through my education and experience, to motivate and inspire a team of professionals. I have proven success with building an effective team and driving them to reach organizational goals such as an increase in productivity, revenue, and client satisfaction. I am eager to join a dynamic organization where I can be a valued asset and contribute to the growth and success of the company.
Overview
13
13
years of professional experience
Work History
Clinic Operations Manager
ARISE Child and Family Service, Mental Health Clinic
05.2019 - 05.2023
- Recruited, hired, and trained administrative and prescriber staff, providing direct supervision, ongoing staff development and continuing education to employees, in order to maintain a team of high performers.
- Managed operations for multiple ARISE locations consisting of implementing and enforcing policies and procedures, problem-solving process issues, and initiating/executing strategic plans to reach clinic goals.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Reported important clinic updates to senior management team through participation in leadership meetings.
- Led and facilitated monthly individual department and clinic wide staff meeting.
- Maximized clinic revenue by tightening front end collection/insurance verification operations, reviewing accounts receivable reports, and aligning front and back-end processes via consistent communication with billing manager and CFO.
- Key role in leading clinic’s rapid transition to 95% remote operations amid COVID pandemic. This includes the quick development and implementation of telehealth systems and policies/procedures.
- Initiated and led clinic’s transition to 100% electronic operations by implementing new filing system.
- Ensured clinic compliance with healthcare regulations (HIPPA, OSHA, NYS OMH). Played a key role in audit preparation.
- Developed strategies to increase clinician/doctor productivity including implementing a tracking system to monitor monthly percentages.
- Managed client complaint process, consisting of, communication with both parties, documentation of incident and resolution determination.
- Provided oversight of clinic’s medical record operations including the processing of incoming and outgoing records/subpoena requests while working closely with the Director of Quality Improvement to ensure compliance with agency and state regulations.
Administrative Assistant
Upstate Medical University
05.2015 - 05.2019
Registration Specialist
Samaritan Medical Center
06.2012 - 05.2015
Medical Secretary
Joseph’s Medical Center P.C, Family Practice
11.2010 - 06.2012
Education
Master of Science - Healthcare Administration
Utica College
Utica, NY12.2018
Bachelor of Arts - English Writing
SUNY Potsdam
Potsdam, NY05.2009
Professional Development Grant Writing Certification -
SUNY Center For Professional Development
Syracuse, NY04.2018
Skills
- Project Management
- Strategic Planning
- Leadership
- EPIC, EVOLV, MEDITECH EHR software
- Telehealth systems/operations including communication platforms such as Zoom/Teams
- HIPPA Guidelines
- Verbal and Written Communication
- Revenue Cycle Management
- Recruitment, Orientation, and Training
- Organizational Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinic Operations Manager
ARISE Child and Family Service, Mental Health Clinic
05.2019 - 05.2023
Administrative Assistant
Upstate Medical University
05.2015 - 05.2019
Registration Specialist
Samaritan Medical Center
06.2012 - 05.2015
Medical Secretary
Joseph’s Medical Center P.C, Family Practice
11.2010 - 06.2012
Master of Science - Healthcare Administration
Utica College
Bachelor of Arts - English Writing
SUNY Potsdam
Professional Development Grant Writing Certification -
SUNY Center For Professional Development
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