Ashley Vreeken

• Provide exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
• Take on check-in and check-out processes for improved efficiency and reduced wait times.
• Contribute to a positive work environment by effectively collaborating with colleagues across various departments.
• Handle cash transactions accurately, ensuring proper accounting procedures are followed daily.
• Maintaine an organized front desk area that contributed to smooth operations and professional appearance.
• Resolve guest complaints, maintaining both guest satisfaction and hotel reputation.
• Delivere personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
• Trained new staff members in customer service techniques and hotel operations.
• Use quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Bartender Part Time with this position -

• Reduce wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Keep bar presentable and well-stocked to meet customer needs.
• Follow alcohol awareness procedures for preventing excessive guest intoxication.
• Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Craft special drink and cocktail menu items.
• Keep bar stocked with liquors, juices and garnishes for drinks.
• Uphold strict regulations for safe alcohol service and food safety.
• Mix unique and interesting cocktails for customers, including bar specials.
• Create attractive bar displays by strategically arranging bottles and glasses.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Developed strong working relationships with team members, fostering a positive work environment.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
• Food Prep
• In charge of cleaning the entire store for incoming customers the next day

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Changed bed linens and collected soiled linens for cleaning.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Handled requests for extra linens, toiletries and other supplies.
• Sorted, laundered and put away various laundry items.
• Washed and put away kitchen dishes, utensils and glassware.

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Used POS system to accurately enter orders and process payments.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Followed exact recipes for mixing and preparing beverage and food items.