ASHLEY CLEVENGER

Work History

Target Pharma Solutions/Target RWE

Durham, NC

08.2019 - 05.2023

Applied my knowledge of Medical Terminology and Anatomy/Physiology to accurately and efficiently abstract project specific data from medical records.
Interpreted and reported results for surgical, imaging and provider records Used organizational and problem-solving skills to ensure accurate and complete data sets.
Accurately abstracted data from medical records, surveys and interviews determinate by disease and study guidelines.
Analyzed medical records before abstraction to determine if any reports or data is missing. Subsequently submitted a request for those records to be requested
Maintained positive working relationship with fellow staff and management.

RTI International

Durham, NC

11.2014 - 08.2019

Ensured accuracy and completeness of abstraction, corrected errors and documented mistakes
Coached on areas that need improvement to increase productivity, quality, and efficiency of researching and abstracting records
Prepared documentation via Outlook, Excel, Microsoft Word, , to document abstraction errors, HIPPA privacy violations and protocol violations when requesting records
Worked collaboratively with Data Quality team members to provide input and recommendations to upper management that would improve the overall abstraction project (abstraction guidelines, educational resources, clinical insights, abstraction workflow suggestions, etc.)
Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement
Composed and submitted emails to supervisors regarding coaching, warnings or write ups of abstractors with excessive abstraction protocol errors on their individual teams

RTI International

06.2013 - 10.2015

Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Gathered mail and distributed to correct person
Answered telephones, directed calls and took messages.
Operated photocopiers and scanners, facsimile machines and personal computers.
Scanned and filed forms, reports, correspondence and receipts.
Located, retrieved and copied information in response to requests and delivered to authorized users.
Added new material to file records or created new records.
Tracked materials removed from files to facilitate return process.

RTI INTERNATIONAL

Raleigh, NC

11.2011 - 12.2014

Contacted and maintained positive relationships with hospitals, providers offices and other entities to request medical and billing records on behalf of the USDHHS
Identified and resolved discrepancies in medical and billing records
Accurately abstracted information from medical and billing records into an in-house database and Performed basic clerical duties to include scanning and assigning medical records to the correct person for abstraction, answering calls from providers offices and hospitals, then routing these calls to the appropriate person, took phone messages, composed and responded to emails, and worked in the file room filing new records, pulling records requested through email application
Entered data into spreadsheets, documents and databases with high accuracy rate.
Collected and documented data to support research and information-gathering activities.
Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Transferred written information into databases to maintain consistent, accurate client records and project details.
Screened and regularly answered calls to provide assistance to important clients.
Translated written documentation and notes into emails and other types of correspondence.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Obtained scanned records and uploaded into company databases.