ASHLEY WADE
Fort Worth,TX
Summary
Administrative professional with a strong commitment to enhancing client satisfaction through effective communication and conflict resolution. Proven expertise in resource allocation, schedule management, and training staff to optimize operations and foster a collaborative environment.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Keller Animal Clinic
Keller, Texas
09.2025 - Current
- Deliver exceptional customer service, contributing to high client satisfaction levels.
- Resolve inquiries and concerns through effective communication and empathy, improving client relations.
- Educate clients on pet care practices, vaccinations, and preventive treatments.
- Collaborate with veterinarians to ensure smooth patient flow and service delivery.
- Schedule appointments and manage pet records for clients, enhancing service efficiency.
- Process payments and manage billing for veterinary services efficiently.
- Maintain cleanliness and organization in the reception area and treatment rooms.
- Restrain patients during examinations to ensure safety and comfort.
- Manage content scheduled across multiple social media platforms to promote online engagement.
- Any additional project that is asked of me.
Office Manager/Hospital Manager
Chisholm Ridge Pet Hospital
07.2018 - 07.2024
- Training and mentoring administrative staff members in company policies, SOP, daily task execution and OSHA compliance.
- Coordinated office activities and operations to ensure compliance with company policies and enhance efficiency.
- Maintaining impeccable office organization to support efficiency.
- Scheduling of doctors, technicians, receptionists and assistants all while accommodating employee PTO requests, sick time, and eliminating overtime.
- Conducted interviews to recruit top candidates for available positions.
- Conducting staff performance evaluations to monitor progress and skill.
- Mentoring staff on healthcare benefits, 401k, FMLA, short and long-term disability, and allotted PTO/sick time.
- Monitored monthly P&L, controllable costs, and KPIs; reconciled bank and credit card transactions.
- Elevating customer satisfaction ratings by resolving client issues effectively.
- Engaging with clients through social media platforms to encourage learning and promote pet adoptions.
- Conferring with business owners to evaluate needs and help execute any and all business tasks to alleviate their workload.
Customer Service Representative
Chisholm Ridge Pet Hospital
06.2014 - 07.2018
- Welcomed clients at front desk, fostering positive interactions during check-in process.
- Answered phone calls, provided information to callers and connected calls to appropriate employees using multi-line phone system.
- Answered emails to schedule appointments, processed prescriptions, and maintained updated medical histories.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Educated clients on products from Royal Canin, Virbac, Zoetis, Boehringer Ingelheim, Merck, and Elanco, enhancing product knowledge and client satisfaction.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Communicated with other offices to obtain medical history and transfer files.
Education
Associate of Arts Degree -
TARRANT COUNTY COLLEGE
High School Diploma -
BOSWELL HIGH SCHOOL
Skills
- Medical Terminology
- Scheduling coordination
- Billing Management
- Data Entry
- Problem Resolution
- Recruitment
- Hiring
- Training
- Performance evaluation
- Microsoft 365
- Order Management
- Team Leadership
- Multitasking
- Coaching employees
- Motivating employees
- Compensation Management
Timeline
Customer Service Representative
Keller Animal Clinic
09.2025 - Current
Office Manager/Hospital Manager
Chisholm Ridge Pet Hospital
07.2018 - 07.2024
Customer Service Representative
Chisholm Ridge Pet Hospital
06.2014 - 07.2018
Associate of Arts Degree -
TARRANT COUNTY COLLEGE
High School Diploma -
BOSWELL HIGH SCHOOL