Ashley Wagenbrenner
Glen Carbon,IL
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Retail Operations for over 16 years.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced Operations Manager proficient in managing Retail operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Senior Director of Operations/Market Manager
Walmart
10.2021 - Current
- Provides supervision and development opportunities for facility management in multiple facilities by hiring; providing direction; setting expectations; holding facility managers accountable; rewarding; and guiding the development of facility management.
- Ensures competitive talent for multiple facilities by championing company human resource initiatives; addressing new business needs or anticipated turnover; promoting opportunities to attract and retain a high performing diverse workforce; ensuring talent pipeline; and guiding the leadership development process.
- Implements and models customer service standards across multiple facilities by ensuring unbeatable excellence in store standards; understanding unique needs of customer; ensuring enhanced customer experience for the business area; creating an environment for facility managers to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.
- Delivers effective execution for the business area by driving operational excellence; holding the management team accountable; initiating and leading company change efforts to maximize desired results; conducting competitor assessments; monitoring the effectiveness and implementation of continuous improvement programs; and providing information and feedback for process improvements within the organization
- Ensures compliance with company and legal policies, procedures, and regulations, including environmental compliance, for multiple facilities by implementing and monitoring loss prevention, safety, and compliance controls; overseeing safety, operational, and quality assurance routines, developing and implementing action plans, and providing direction and guidance on executing company programs and strategic initiatives.
- Drives overall financial performance of the market by preparing, analyzing, and reconciling financial reports; creating and administering capital and expense budgets; determining trends and areas of opportunity; advising others on cost control methods; and resolving budgetary issues
- Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
Store Manager
Walmart
01.2018 - 10.2021
Store Manager
Walmart
05.2016 - 01.2018
- Developed, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and management and hourly associates in facility operations, merchandising, and company direction.
- Drives sales in the facility by accounting for multiple, dynamic indicators (for example, external environment, merchandising, customer and associate base, replenishment, sales windows); ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in-stock and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs
- Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment (for example, significant recruitment and engagement issues, high turnover) on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards
- Drives the financial performance of the facility by ensuring that sales and profit goals are achieved; maintaining a strategic, holistic, and analytical business perspective; anticipating and accounting for key performance indicators; executing process improvements and productivity tools; leading the management team in controlling expenses to ensure they are indexed to sales; interfacing with market teams to drive margins and increase sales; developing and implementing plans to correct any deficiencies in financial performance in the facility; overseeing the creation of budgets; and leading the analysis of economic trends and community needs for budget forecasting.
- Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising, and company direction.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Co Manager
Walmart
02.2015 - 05.2016
Assistant Manager
Walmart
08.2012 - 02.2015
Hourly Supervisor
Walmart
08.2007 - 08.2012
Sergeant
Illinois Army National Guard
05.2004 - 07.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
No Degree - Business Management
Lakeland Community College
Mattoon, ILHigh School Diploma -
Paris High School
Paris, IL05.2005
Skills
- Process Improvement
- Leadership Training
- P&L Management
- Business Development
- Risk Mitigation
- Strategic Planning and Execution
- Operations Management
- Business Management
- Cost Control
- Resource Allocation
- Performance Improvement
- Data Analysis
- Inventory Management
- Financial Oversight
- Customer Service Management
- Employee Development
- KPI Tracking
- Business Forecasting
- Sales Tracking
- Sales Strategies
- Teamwork and Collaboration
- Hiring and Onboarding
- Employee Relations
- Customer Service
- Decision-Making
- Effective Leader
- Performance Evaluation and Monitoring
- Management Team Building
- Training Management
Timeline
Senior Director of Operations/Market Manager
Walmart
10.2021 - Current
Store Manager
Walmart
01.2018 - 10.2021
Store Manager
Walmart
05.2016 - 01.2018
Co Manager
Walmart
02.2015 - 05.2016
Assistant Manager
Walmart
08.2012 - 02.2015
Hourly Supervisor
Walmart
08.2007 - 08.2012
Sergeant
Illinois Army National Guard
05.2004 - 07.2012
No Degree - Business Management
Lakeland Community College
High School Diploma -
Paris High School