Ashley Waldrop
Social Circle,GA
Summary
Energetic and offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Kind Medical Office Receptionist with years of experience in healthcare appointment setting industry. Skilled in performing front desk duties, working with patients and processing payments. Welcoming and hospitable to greet patients and families daily. Versatile at possessing first-rate communication skills and personable demeanor demonstrated across years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
North Georgia Nephrology
09.2023 - 01.2024
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Pulled charts and prepared for nurse and doctor assessment.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
Physical Therapy Receptionist
Athens Orthopedic Clinic
03.2021 - 06.2023
- Scheduling, taking co-pays, checking in and out patients, working on plan of care for patient between doctors and therapist.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Organized paperwork such as charts and reports for office and patient needs.
- Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Pulled charts and prepared for nurse and doctor assessment.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to the clinic''s positive reputation by providing exceptional customer service to patients and their families.
- Supported physical therapists with thorough preparation of treatment rooms and equipment maintenance.
- Reduced wait times for patients by adeptly juggling multiple front desk responsibilities simultaneously.
Kindergarten Teacher
Social Circle Christian School
07.2020 - 07.2021
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Establish and enforce rules for behavior, and policies and procedures to maintain order among students
- Demonstrate activities to children
- Read books to entire classes or to small groups
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Meet with parents and guardians to discuss their children's progress, and to determine their priorities for their children and their resource needs
- Prepare children for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks
- Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
Director
Peachtree Prep
03.2019 - 08.2019
- Monitor students' progress, and provide students and teachers with assistance in resolving any problems
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
- Set educational standards and goals, and help establish policies, procedures, and programs to carry them out
- Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs
- Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities
- Teach classes or courses, or provide direct care to children.
Preschool Director/ adminstrative assistant
MEGA Preschool
05.2012 - 01.2014
- Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies or institutions
- Prepare and maintain attendance planning accounting or personal reports and records for officials and agencies
- Set educational standards and goals and help establish policy procedures and programs to carry them out
- Teach classes or courses or provide direct care to children
- Review and evaluate new and current programs to determine their efficiency, effectiveness and compliance with state local and federal regulations
- Monitor student progress and provide students and teachers with assistance in solving problems.
Medical Office Administrative Assistant
Lexington Women's Health
05.2005 - 07.2006
- Answer telephones and direct calls
- Operate office equipment
- Greet visitors, direct them to appropriate staff
- Compile and record medical charts, reports and correspondence using personal computer
- File Medical Charts
- Perform various clerical or administrative functions.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Associate - Early Chidhood Development
Kaplan University-Augusta Campus
Augusta, GA03.2011
High school or equivalent -
James Madison High School
Norcross, GA12.2003
Skills
- Front Desk Operations
- EPIC System Trained
- HIPAA Compliance
- Understanding of medical terminology
- Record preparation
- Patient check-in
- Healthcare experience
- Customer service background
- Patient Scheduling
- Electronic Charting
- Insurance Verification
- Managing patient records
- Appointment Scheduling
- Patient Registration
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Differentiated Instruction
- Parent-Teacher Communication
- Lesson Planning
- Early Childhood Development
Certification
- EPIC Trained and Certified
Timeline
Medical Office Receptionist
North Georgia Nephrology
09.2023 - 01.2024
Physical Therapy Receptionist
Athens Orthopedic Clinic
03.2021 - 06.2023
Kindergarten Teacher
Social Circle Christian School
07.2020 - 07.2021
Director
Peachtree Prep
03.2019 - 08.2019
Preschool Director/ adminstrative assistant
MEGA Preschool
05.2012 - 01.2014
Medical Office Administrative Assistant
Lexington Women's Health
05.2005 - 07.2006
Associate - Early Chidhood Development
Kaplan University-Augusta Campus
High school or equivalent -
James Madison High School
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