ASHLEY WALKER

• Greet guests at front desk and engage in pleasant conversations while managing check-in process.
• Collaborate with team members to handle guest requirements from check-in through check-out.
• Contacte housekeeping staff and maintenance department immediately to resolve guest room issues.
• Ran daily, weekly and monthly reports to close day and meet objectives.
• Enter customer data into room system and update information when patrons changed rooms.
• Perform daily inventory for keys and linens and detailed information in audit reports.
• Look over pending check-ins and payment processes to complete closing procedures.

· Checked inventory and select products from specific locations based upon availability.

· Cross-trained and provided backup support for organizational leadership.

· Increase efficiency and performance productivity through constructive feedback provided by management.

· Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

· Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels

· Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

• Built strong rapport with clients by understanding needs and clearly explaining the benefits of the business.
• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
• Determined problem areas and resolved issues related to profitability and business objective achievement.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
• Mentored 32-member sales team in applying effective sales techniques and delivering top-notch customer service.

• Worked with marketing team in regards to in store promotions. Collaborated with buyers in regards to merchandise and inventory.
• Scheduled shipment for returned items; Processed new credit card accounts. Assisted sale associates with register transaction issues and handled large sums of money.
• Aided executive office and credit department in making decisions. Researched issues for clients and issued credits and return.
• Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
• Managed receptionist area greeted clients, responded to telephone and email inquiries and provided information for in-person requests.

• Prepared, reviewed and revised federal, state and local tax returns for partnerships.
• Received, sorted, processed, and inputted external K-1s tax return forms.
• Prepared and filed tax extensions.
• Experienced in operation systems such as Microsoft Office, DMS, Go-system tax compliance software.
• Participated in trainings designed to develop technical skills.

• Scanned and organized paper files to Adobe Acrobat (PDF) format for electronic accessibility via computer.
• Updated and completed monthly expenditure reports.
• Navigated through QuickBooks to void and reissue checks to pay off account payables.
• Exported information from QuickBooks to excel spreadsheets.
• Updated payment history; crossed-checked invoices and received payments.