Ashley Walker
Phoenix,Arizona
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
17
17
years of professional experience
Work History
Billing Representative
Blue Cross Blue Shield Of Arizona
08.2022 - Current
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Responded to customer concerns and questions on daily basis.
Retirement Specialist
Infosys BPM
01.2022 - 07.2022
- Implemented exit strategies for clients to transition out of investments.
- Collaborated with clients to develop customized investment portfolios.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Advised clients on investments, retirement and estate planning.
- Helped clients make informed decisions about financial future.
- Educated clients on financial topics and best practices.
COVID-19 Contact Tracer
Insight Global
09.2021 - 01.2022
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Dasher
DoorDash
10.2020 - 08.2021
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained positive relationships with customers to promote continued business opportunities.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Immediately addressed problems with customers to promote speedy resolution.
Consumer Service Representative
Early Warning
09.2019 - 09.2020
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
- Contacted and helped find solutions for customers with overdue payments.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Patient Account Representative
CVS/caremark
08.2018 - 08.2019
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Utilized computer programs to create invoices, letters and other documents.
- Responded to patient, family and external payer inquiries.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Claims Representative
UHC
02.2017 - 08.2018
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained accurate and up-to-date records of claim information for future reference.
Case Worker Assistant
State Of Arizona Department Of Economic Security
06.2014 - 08.2016
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
HR Payroll Specialist
Aerotek
05.2013 - 06.2014
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
Patient Care Specialist
Express Scripts (seasonal)
08.2012 - 12.2012
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Prior Authorization Representative
Humana
10.2011 - 07.2012
- Verified eligibility and compliance with authorization requirements for service providers.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Processed new medication and refill requests for authorization.
- Resolved patient billing inquiries and other issues efficiently.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Fraud Analyst
Bank Of America
01.2007 - 10.2009
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2004
Skills
- Invoicing Expertise
- Medical Records Management
- Account Monitoring
- Insurance Claims
- Data Entry Experience
- Data Entry Expertise
- Payment Collection
- Problem Solving
- Telephone Etiquette
- Active Listening
- Software Proficiency
- Microsoft Office
Timeline
Billing Representative
Blue Cross Blue Shield Of Arizona
08.2022 - Current
Retirement Specialist
Infosys BPM
01.2022 - 07.2022
COVID-19 Contact Tracer
Insight Global
09.2021 - 01.2022
Dasher
DoorDash
10.2020 - 08.2021
Consumer Service Representative
Early Warning
09.2019 - 09.2020
Patient Account Representative
CVS/caremark
08.2018 - 08.2019
Claims Representative
UHC
02.2017 - 08.2018
Case Worker Assistant
State Of Arizona Department Of Economic Security
06.2014 - 08.2016
HR Payroll Specialist
Aerotek
05.2013 - 06.2014
Patient Care Specialist
Express Scripts (seasonal)
08.2012 - 12.2012
Prior Authorization Representative
Humana
10.2011 - 07.2012
Fraud Analyst
Bank Of America
01.2007 - 10.2009
High School Diploma -
Cesar Chavez High School