Ashley Walker
Garland
Summary
Innovative and technology-driven professional seeking an entry-level business analyst position. My strong written communication and problem-solving skills will be an asset to monitor, audit, and analyze activity in the business data processing systems. Which includes, data input, coding, and interchange of data feeds between disparate source systems.
Overview
14
14
years of professional experience
Work History
Workshop Loan Manager
Texas Instruments
03.2022 - 02.2024
- Pull daily reports and ensure the technology needs are met
- Troubleshoot incoming technology such as laptops, rovers, and calculators
- Input data in Oracle based on customers’ technology needs
- Work with different teams such as marketing, business development, and product development and provide data based on customer feedback
- Identified opportunities to cross-sell and upsell loan products to customers.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Provided professional services and support in a dynamic work environment.
Call Center Manager
Texas Instruments
10.2018 - 03.2022
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Determined quality assurance benchmarks and set standards for improvement.
- Evaluated data to identify trends and determine customer service needs.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Led weekly team meetings to review performance, set targets and motivate staff.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
Conference Coordinator
Texas Instruments
02.2013 - 10.2018
- Provide on-site technical support with various technology for national math and science conferences and tradeshows
- Import and export customer data using Microsoft Access
- Managed event logistics and operations.
- Trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
- Developed detailed event reports, documenting all aspects of each event.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Technical Support Representative
Texas Instruments
06.2010 - 02.2013
- Process special requisitions for customers
- Participate in panel interviews for new hire candidates
- Provide support through Phone/Email/chat in North America
- Facilitate conference support at national level
- Deliver support for employees, equipment, software, and system issues
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science - Software Development, Big Data and Analytics
DeVry University
Naperville, IL04.2025
Skills
- Statistical Analysis
- Experienced with MS Office Tools
- Data Management with SQL
- Proficient in Python
- Power BI Data Visualization
- Tableau Data Visualization
- Database Administration
- Proficient in Visual Studio
- Proficient in Team Collaboration
- Strategic Decision Making
- Prioritization and Scheduling
Timeline
Workshop Loan Manager
Texas Instruments
03.2022 - 02.2024
Call Center Manager
Texas Instruments
10.2018 - 03.2022
Conference Coordinator
Texas Instruments
02.2013 - 10.2018
Technical Support Representative
Texas Instruments
06.2010 - 02.2013
Bachelor of Science - Software Development, Big Data and Analytics
DeVry University
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