Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Walker

Winston Salem,NC

Summary

Dynamic professional with a proven track record at CarMax, excelling in administrative support and customer service. Skilled in problem-solving and leadership, I enhanced training effectiveness, reduced financial errors, and improved customer satisfaction. Adept at multitasking and organization, I foster collaborative environments that drive project success and operational efficiency.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Business Office Aministrator

CarMax
11.2018 - Current
  • Processed and audited paperwork associated with retail sales and appraisal lane purchases.
  • Coordinated staff schedules, maintaining optimal coverage during peak hours without compromising service quality.
  • Oversaw inventory management processes including purchasing supplies as well as budgeting for future needs.
  • Delivered comprehensive training sessions for new hires, resulting in increased confidence and improved job performance.
  • Reduced errors in financial transactions, ensuring accurate reporting and data entry.
  • Improved customer satisfaction with professional communication and prompt resolution of concerns.

Family Manager

Private Families
01.2015 - 08.2018
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
  • Maintained a clean and organized household for improved efficiency and stress reduction.
  • Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.

OSD Specialist

Roadrunner Transportation Systems Inc.
08.2014 - 01.2015
  • Answered a high volume of internal and external customer inquires in a timely and professional manner - including tracking, scheduling deliveries and pick ups, white glove service and damaged/lost freight.
  • Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Maximized warehouse space utilization by overseeing proper cargo storage and organization strategies.

Education

Pacific Lutheran University
Tacoma, WA

Skills

  • Administrative support
  • Leadership and supervision
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking and organization

Certification

  • Notary Public

Timeline

Lead Business Office Aministrator

CarMax
11.2018 - Current

Family Manager

Private Families
01.2015 - 08.2018

OSD Specialist

Roadrunner Transportation Systems Inc.
08.2014 - 01.2015

Pacific Lutheran University

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Ashley Walker