Ashley Walker
Summary
Operations professional with strong experience in managing and optimizing workflows, ensuring operational efficiency, and driving continuous improvement. Skilled in team collaboration, problem-solving, and strategic planning. Known for reliability, adaptability to changing needs, and delivering results in high-pressure environments. Proven ability to lead teams, streamline processes, and enhance productivity through effective communication and leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Superintendent
Triborough Bridge & Tunnel Authority (TBTA)
06.2022 - Current
- Lead daily operations and traffic management at Robert F. Kennedy and Henry Hudson Bridges.
- Supervise a team of 50 personnel, implementing data-driven traffic management strategies.
- Partner with the Director of Operations (General Manager) to ensure efficient traffic flow and high service standards across MTA facilities and corridors.
- Develop and monitor performance standards for represented law enforcement bridge staff.
- Implement safety and security protocols aligned with industry best practices to reduce traffic incidents and improve motorist safety.
- Coordinate with the Maintenance Superintendent and Facility Engineer to align traffic operations with ongoing construction and facility maintenance.
- Oversee labor agreement compliance, administer disciplinary actions, and manage employee recognition programs.
- Research and respond to inquiries from motorists, community boards, and partner agencies, ensuring timely and accurate communication.
- Led training programs for staff, fostering professional development and team cohesion.
- Developed strategic plans aligning operational goals with organizational objectives.
- Analyzed performance metrics identifying trends and implementing corrective actions.
- Created a safe working environment by enforcing safety protocols and conducting routine inspections.
- Served as a liaison between upper management, staff members, stakeholders during significant organizational changes or initiatives.
Associate Transit Management Analyst – Process Improvement
New York City Transit – Dept. of Subways
09.2019 - 06.2022
- Drove operational improvements and digital transformation initiatives across a 50,000+ employee transit workforce.
- Led the development and implementation of a custom Telework application to streamline remote work planning, tracking, and approvals for 200+ employees.
- Supported strategic rollout of the Kezava Stations Crewing Proof of Concept (POC), aimed at optimizing staffing levels and station performance.
- Partnered with MTA IT and department leadership to design and deploy technology-based solutions that enhanced operational visibility and efficiency.
- Analyzed complex workflows, recommending business process reengineering strategies that improved compliance, accountability, and service delivery.
- Acted as a liaison between operations teams and technical units to ensure initiatives met both performance objectives and user requirements.
- Analyzed operational data to identify inefficiencies and recommend strategic solutions.
- Developed comprehensive reports to support decision-making processes for management initiatives.
- Conducted thorough evaluations of departmental policies, leading to improved compliance and efficiency.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
Associate Transit Management Analyst – Operations Support
New York City Transit – Dept. of Subways
06.2008 - 06.2015
- Led operational support and workforce management initiatives for front-line transit personnel.
- Managed a team of 13, leading the reorganization of sick leave and FMLA functions to ensure compliance and operational consistency.
- Collected, analyzed, and reported key performance indicators (KPIs) to monitor team productivity and identify areas for improvement.
- Reviewed and revised standard operating procedures (SOPs) to enhance efficiency, cross-functional collaboration, and adherence to agency standards.
- Served as a panel interviewer for hiring decisions; coordinated onboarding and training for new staff.
- Acted as a change management advocate—addressed resistance, promoted adoption, and ensured smooth implementation of new policies.
- Resolved timekeeping and leave discrepancies in alignment with collective bargaining agreements and agency policy.
- Collaborated with cross-functional teams to implement new technologies in transit operations.
- Facilitated stakeholder meetings to gather input on service enhancements and operational changes.
- Streamlined reporting processes, improving accuracy of data collection and analysis methodologies.
Senior Analyst – Technical Services
Tiffany & Co.
06.2008 - 06.2015
- Led engineering initiatives and process improvements across global manufacturing and technical teams.
- Supervised 4 direct reports overseeing engineering projects focused on process optimization.
- Translated business needs into process maps and project charters.
- Facilitated weekly cross-functional meetings with IT and Technical Services to address Vendor Resource Management system updates.
- Managed and validated sensitive Bill of Materials (BOM) data, ensuring system accuracy and confidentiality.
- Authored and validated departmental procedures; supported compliance with ISO standards.
- Led weekly cycle counts and served as team lead for annual ISO Chain of Custody audits.
- Oversaw factory audits, evaluating facility conditions, tools, layouts, and inventory integrity.
- Conducted and presented finished goods cost analysis to the Board of Directors.
- Led initiatives to optimize data analytics tools, resulting in improved decision-making capabilities.
- Presented analytical findings to senior leadership, influencing key business strategies and initiatives.
- Conducted competitive analysis to identify market opportunities and inform brand positioning strategies.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Education
Bachelor of Science - Industrial and Systems Engineering
Binghamton University, Thomas J. Watson School of Engineering
09.2008
Skills
- Project Management & Lean Manufacturing
- NYCT Rules & Regulations
- B&T Rules & Regulations
- Team development and leadership
- Vendor & Contract Management
- Operations & Change Management
- Safety compliance
- Operational efficiency
- Quality control
- Inventory management
- Production optimization
- Organizational management
Certification
- Cornell University Project Management Certification, September 2023
- National Highway Institute, NHI National Traffic Incident Management Responder, May 2023
- Introduction to Safety Inspection of In-Service Bridges, May 2023
- Fundamentals of Bridge Maintenance WBT, May 2023
- Bridge Management Fundamentals, May 2023
- Strategies for Developing Work Zone Traffic Analyses, May 2023
- US Department of Homeland Security, FEMA Emergency Management Institute
- Incident Command System: ICS-100, April 2023
- Incident Command System for Initial Response: ICS-200, April 2023
- National Incident Management System: IS-700B, April 2023
- National Response Framework: IS-800.D, April 2023
Affiliations
- Women in Transportation (WTS) - Public sector member, WTS conference attendee
- International Bridge, Tunnel and Turnpike Association (IBTTA) – Public sector member, Sustainability & Resilience Task Force member
SOFTWARE
Adept in MS suite, PeopleSoft, Oracle, Maximo, SAP, Tableau, Spear, DYNAC, Kronos, Genetec, FLOGS, Lenel, ATS, UTS
Timeline
Operations Superintendent
Triborough Bridge & Tunnel Authority (TBTA)
06.2022 - Current
Associate Transit Management Analyst – Process Improvement
New York City Transit – Dept. of Subways
09.2019 - 06.2022
Associate Transit Management Analyst – Operations Support
New York City Transit – Dept. of Subways
06.2008 - 06.2015
Senior Analyst – Technical Services
Tiffany & Co.
06.2008 - 06.2015
Bachelor of Science - Industrial and Systems Engineering
Binghamton University, Thomas J. Watson School of Engineering
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