ASHLEY WALKER
Riverview,United States
Summary
Medical Support Assistant with extensive experience at AMSA, specializing in patient relations and appointment scheduling. Proficient in EHR systems and HIPAA compliance, enhancing patient satisfaction and operational efficiency. Strong communication skills contribute to a welcoming environment and effective service delivery.
Overview
20
20
years of professional experience
Work History
Medical Support Assistance
AMSA
Sarasota, United States
02.2023 - Current
- Company Overview: VA (This is a federal job)
- Conducted efficient check-ins for patients, ensuring accurate updates of patient demographics and insurance information.
- Coordinated and managed patient appointment schedules, facilitating smooth operations within the government healthcare facility.
- Demonstrated a strong understanding of government regulations and policies, effectively implementing them in daily operations.
- Communicated government clinic and hospital policies, procedures, and locations to patients, family members, and staff, providing exceptional customer service.
- Collaborated with colleagues and government officials to address any concerns or issues, ensuring adherence to government protocols and enhancing patient satisfaction.
- VA (This is a federal job)
Patient Relations
Womens Care
Brandon, United States
01.2021 - 01.2023
- Greeted patients, provided a warm and welcoming environment, and ensured their comfort during their visit.
- Acted as a liaison between patients and medical staff, addressing questions, concerns, and inquiries promptly and professionally.
- Scheduled appointments, managed calendars, and coordinated with medical staff to optimize patient flow.
- Educated patients about procedures, treatments, and post-operative care, ensuring they fully understood their options and expectations.
- Assisted with patient check-ins, verified insurance information, and updated electronic health records accurately.
- Resolved patient complaints and conflicts, utilizing active listening and conflict resolution techniques to find satisfactory resolutions.
- Implemented patient satisfaction surveys, analyzed feedback, and suggested improvements to enhance patient experience.
- Collaborated with the billing department to assist patients with insurance claims, billing inquiries, and payment options.
Fulfillment (seasonal)
Target
Riverview, United States
10.2022 - 12.2022
- Processed customer orders accurately and efficiently, ensuring timely delivery.
- Utilized inventory management software to track and locate products within the warehouse.
- Collaborated with team members to ensure smooth operations and meet daily order targets.
- Conducted quality control checks to ensure product integrity and customer satisfaction.
- Maintained a clean and organized work area, adhering to safety guidelines.
Patient Registration
Baycare
Clearwater, United States
01.2018 - 01.2021
- Company Overview: Hero Award and Daisy Award
- Assisted in the registration process for incoming patients, ensuring accurate and complete information in the EHR system.
- Verified insurance coverage and obtained necessary authorizations for procedures, coordinating with insurance companies as needed.
- Collaborated with medical staff, nurses, and other departments to ensure a smooth patient flow and efficient registration process.
- Addressed patient inquiries, provided assistance, and resolved issues related to registration, billing, and insurance coverage.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality and privacy.
- Hero Award and Daisy Award
Dental Assistant
Dr. Richard Blake Pediatric Dentist
Clearwater, United States
07.2005 - 02.2020
- Assisted pediatric dentist during examinations, treatments, and procedures for children aged 1-18.
- Prepared treatment rooms, sterilized instruments, and ensured all equipment was functioning properly.
- Educated young patients and their parents on proper oral hygiene techniques and preventive care.
- Took and developed dental radiographs (X-rays) as per dentist's instructions.
- Maintained accurate patient records and updated electronic health records.
- Assisted with dental laboratory procedures, including pouring and trimming models.
- Managed inventory of dental supplies and facilitated orders as needed.
- Collaborated with dental team members to create a friendly and welcoming environment for children.
Administrative Assistant
University Of Florida Dental Clinic
Seminole, United States
07.2014 - 06.2017
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
- Coordinated patient check-in and check-out processes, collecting necessary paperwork and insurance information.
- Maintained patient records and ensured accuracy and confidentiality in accordance with HIPAA guidelines.
- Assisted with insurance billing and claims processing, verifying coverage and submitting necessary documentation.
- Prepared treatment rooms, sterilized instruments, and assisted the dental team as needed.
Education
Technical or occupational certificate - ADVANCED OFFICE SPECIALIST
BIZTECH LEARNING CENTER
Clearwater, FL, United States11.2017
High school diploma or equivalent -
Largo High School
Largo, FL, United StatesSkills
- Independent task management
- ACD phone and Jabber proficiency
- Communication and interpersonal skills
- Confidentiality and sensitivity handling
- CTB expertise
- BTSSS claims processing
- VES/HEC utilization
- Customer service excellence
- Verbal and written communication
- EHR systems proficiency
- Medical terminology knowledge
- Attention to detail in patient records
- Problem-solving and conflict resolution
- Time management and organization
- Order processing and inventory management
- Detail-oriented customer order fulfillment
- Safety protocol knowledge in warehouses
- Team collaboration and independence
- Dental office management software proficiency
- Appointment scheduling and organization skills
- Dental terminology and insurance billing knowledge
- HIPAA compliance in patient record maintenance
- Administrative support expertise
- Multitasking abilities
Additional Information
WoW award,Hero Award and Daisy Award nomination
References
- Michelle Green 813-842-0456, mgreen@womenscarefl.com
- Marielyn Victoriano, 713-715-9846, marielyn.victoriano@va.gov
- Odrys Toro-Esteban, 941-371-3349, odrys.toro-esteban@va.gov
Timeline
Medical Support Assistance
AMSA
02.2023 - Current
Fulfillment (seasonal)
Target
10.2022 - 12.2022
Patient Relations
Womens Care
01.2021 - 01.2023
Patient Registration
Baycare
01.2018 - 01.2021
Administrative Assistant
University Of Florida Dental Clinic
07.2014 - 06.2017
Dental Assistant
Dr. Richard Blake Pediatric Dentist
07.2005 - 02.2020
Technical or occupational certificate - ADVANCED OFFICE SPECIALIST
BIZTECH LEARNING CENTER
High school diploma or equivalent -
Largo High School
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