Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Walker

Converse

Summary

Meticulous worker with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Patient Care Technician

PAM Health
04.2023 - 07.2025
  • Delivered compassionate, hands-on patient care in a long-term acute care hospital, assisting with activities of daily living (ADLs), mobility support, and vital signs monitoring.
  • Collaborated with nurses and physicians to ensure safe, efficient patient care and timely response to clinical needs.
  • Collected and documented patient data accurately, supporting treatment plans and ensuring compliance with HIPAA standards.
  • Assisted with medical procedures and equipment setup, improving patient comfort and workflow efficiency.
  • Trained in de-escalation, infection control, and safety protocols to maintain a secure, healing environment for diverse patient populations.
  • Built trust with patients and families through empathy, communication, and consistent quality of care.

Hotel Front Desk Clerk

Best Western
11.2022 - 04.2023
  • Greeted guests with professionalism and warmth, providing efficient check-in and check-out services while creating a welcoming atmosphere.
  • Managed reservations, room assignments, and payment processing using property management systems (PMS), ensuring accuracy and efficiency.
  • Resolved guest concerns promptly and effectively, maintaining high levels of satisfaction and repeat business.
  • Coordinated with housekeeping and maintenance teams to address room readiness and service requests.
  • Handled cash, credit transactions, and daily reports with accuracy and accountability.
  • Maintained knowledge of hotel amenities, local attractions, and special promotions to enhance guest experiences.

Server

Buffalo Wild Wings
03.2022 - 07.2022
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Stylist

David's Bridal
01.2022 - 03.2022
  • Monitored current trends to understand fashions and better serve customer needs.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Organized sales area and work station to showcase products and boost sales.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Counted and documented opening and closing cash amounts daily.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Education

Bachelor's degree - Clinical Psychology

University of Texas At San Antonio
San Antonio, TX
10.2025

Skills

  • Microsoft Excel
  • Organizational skills
  • Hospital experience
  • Microsoft Office
  • Phone etiquette
  • Vital signs
  • Patient care
  • Patient observation
  • Cash handling
  • Caregiving
  • Typing
  • Vital signs monitoring
  • Bed preparation
  • Patient hygiene management
  • Healthy meal preparation
  • Patient assistance
  • Vitals documentation
  • Feeding assistance
  • Compassionate care
  • Monitoring patient conditions
  • Wound care
  • Patient positioning
  • Infection control standards
  • Data collection

Timeline

Patient Care Technician

PAM Health
04.2023 - 07.2025

Hotel Front Desk Clerk

Best Western
11.2022 - 04.2023

Server

Buffalo Wild Wings
03.2022 - 07.2022

Stylist

David's Bridal
01.2022 - 03.2022

Bachelor's degree - Clinical Psychology

University of Texas At San Antonio

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