Ashley Wall
College Station,TX
Summary
A dynamic leader and quick learner, I excelled at Galloway Industries by streamlining operations and enhancing customer satisfaction. My strong leadership and verbal communication skills fostered team collaboration and mentoring, significantly reducing staff turnover. Expert in work area sanitation and equipment maintenance, I consistently met financial targets, boosting overall efficiency. Results-oriented manager driven to exceed expectations in all areas. Talent for taking on new challenges and inspiring team members to go above and beyond. Proficient Barber versed in hairstyles, cutting techniques and shaving customers. Collaborative team player with strong communication and relationship building abilities.
Overview
19
19
years of professional experience
Work History
Barber
Goldstar Barber Studio
02.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
Store Manager
Galloway Industries
03.2017 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Manager of Operations
Apex Salon and Cuttery
01.2014 - 02.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Stylist
Corner Cuts
05.2005 - 12.2013
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
No Degree - Industrial Distribution
Blinn College
Bryan, TX05.2025
Barber License - Barbering
Goldstar Barber Academy
Bryan, TX02.2021
Cosmetology - Cosmetology
Manual And Theresa's School of Hair Design
Bryan, TX02.2005
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
- Work area sanitation
- Client consultation
- Strong leader
- Equipment Maintenance
- Networking expertise
- Mentoring and training
Timeline
Barber
Goldstar Barber Studio
02.2024 - Current
Store Manager
Galloway Industries
03.2017 - 02.2024
Manager of Operations
Apex Salon and Cuttery
01.2014 - 02.2017
Stylist
Corner Cuts
05.2005 - 12.2013
No Degree - Industrial Distribution
Blinn College
Barber License - Barbering
Goldstar Barber Academy
Cosmetology - Cosmetology
Manual And Theresa's School of Hair Design
Similar Profiles
Hollie RainaHollie Raina
Front Desk Receptionist at Chelos Barber StudioFront Desk Receptionist at Chelos Barber Studio
Alexander OrtizAlexander Ortiz
Barber Apprentice at Supreme Cuts Barber StudioBarber Apprentice at Supreme Cuts Barber Studio
Janet OnateJanet Onate
Professional Barber at Chakras Barber StudioProfessional Barber at Chakras Barber Studio