Ashley Wallace

• Clarified eligibility requirements and affordability strategies professionally to claimants.
• Logged all applicant communications in the system to enable future references and informed assistance.
• Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
• Evaluated applicant information meticulously to ensure adherence to economic assistance guidelines.
• Engaged daily with individuals from various cultures, ensuring respect at all times.
• Analyzed guidelines for aid programs to evaluate eligibility of applicants.

Provided expert support to customers, ensuring products aligned with their specific requirements.

Executed updated marketing plans to increase branding exposure, customer traffic, and sales. Performed customer needs assessments, and suggested appropriate solutions that would solve business issues. Optimized traceability, developing organizational systems for contracts, records, reports, and agendas. Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.

• Set up new accounts and listed personal, demographic, and payment information in the system.
• Educated customers about product or service offerings that meet individual needs.
• Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
• Gave information about available products and services, including membership details, and purchase advantages.
• Worked well with automatic computer dialing and proprietary software to manage daily call loads.
• Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.

Working for Valentine & Kebartas, I learned many ways to better communicate with people. My job at Valentine and Kebartas was to call many people throughout the day, where we’d try to help them get into a program that helps them with their student loans that have built up throughout the years. I learned a lot from working there. I overcame objections by applying advanced training and persuasion techniques. Met the demands of a busy collections group by performing a high volume of daily calls. Maintained consistent high performance by establishing a solid record of achieving or exceeding objectives through the use of technique and skill.