Ashley Walls
Patient Financial Services Representative
Kenner,LA
Summary
Organized, motivated, and skilled professional with experience in collections, customer service, and data entry. Seeking full-time opportunity to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
Work History
Ortho Patient Financial Services Rep
OrthoSynetics, Inc
04.2019 - Current
- Managing billing services for orthodontic and dental practices across the United States.
- Streamlining billing processes for efficient and accurate payment collections.
- Enhanced revenue recovery with diligent follow-up on outstanding accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Researched billing errors and discrepancies to initiate corrective action.
- Auditing of patient accounts and identifying discrepancies.
- Negotiating payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Coordinating closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Ensuring patient privacy by adhering to all HIPAA regulations during daily tasks and interactions.
- Orthodontic Software Experience: OrthoTrac, CareStream, Cloud 9, Ortho2Edge, Dolphin Management, Wave Ortho, and TOPs, OrthoPMS, Open Dental.
Sales Support Representative
Abbott Laboratories
05.2016 - 02.2019
- Worked closely with Sales Representatives bringing in new business.
- Worked with clients across the United States to establish drug testing accounts for new clients.
- Performed account maintenance on existing accounts.
- Provided accurate and detailed account reporting and drug testing reporting to clients and Medical Review Officers.
- Created chain-of-custody paperwork for drug screenings.
- Maintained knowledge of drug testing panels and pricing.
- Processed drug testing supply orders for clients.
- Adhered to all HIPAA regulations.
Customer Service Representative
Louisiana Rehab Products, Inc.
07.2014 - 10.2014
- Processed ordered and prescriptions from doctors for patients for prosthetics, orthotics, and braces. Performed data entry tasks.
- Verified patient insurance.
- Communicated with patients and healthcare facilities to verify and process patient information.
Customer Service/Front Desk Representative
McKinney Air Center
02.2014 - 05.2014
- Provided customer service and greeted guests and pilots arriving and departing from the airport.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Processed payments for fuel charges.
- Communicated with line crew to accurately record fuel orders.
- Balanced receipts, truck sheets, & verified amounts and pricing.
- Secured travel arrangements for guests leaving the airport, such as booking hotels, rental cars, and taxis.
Customer Service Cashier
Bed Bath & Beyond
01.2008 - 10.2013
- Operated customer service desk processing customer purchases, returns, and online orders.
- Utilized POS system to enter orders, process customer cash and credit card transactions, and issue receipts.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled customer concerns and high-pressured situations quickly and calmly, escalating any major issues to supervisor..
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
Customer Service Cashier
Michael's Arts & Crafts Store
10.2006 - 03.2007
- Operated customer service desk processing customer purchases, returns, and online orders.
- Utilized POS system to enter orders, process customer cash and credit card transactions, and issue receipts.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled customer concerns and high-pressured situations quickly and calmly, escalating any major issues to supervisor.
Cashier
Winn Dixie Grocery Store
03.2003 - 08.2005
- Greeted customers entering store and responded promptly to customer needs.
- Occasionally assisted in working behind the customer service desk processing customer purchases, returns, and addressing any guest concerns.
- Operated cash register to process customer cash, check, and credit card transactions and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Promoted store loyalty programs to customers and helped them sign up.
- Helped customers locate items through out the store.
Education
Real Estate Program Certificate -
Delgado Community College
New Orleans, LA05.2017
Medical Registration Specialist Certificate of Technical Studies -
Delgado Community College
New Orleans, LA05.2016
High School Diploma -
Chalmette High School
Chalmette, LA05.2005
Skills
- Organized, detail-oriented, multi-tasking
- Customer service and workplace professionalism
- Reliability, self-motivation and strong work ethic
- Adaptability and flexibility
- Excellent active listening, written and verbal communication skills
- Critical thinking and problem-solving
- Time management, work planning and task prioritization
- Teamwork collaboration
- Office administration
- Sales support
- Data Entry
- Filing and data archiving
- Microsoft office
- General office equipment
- HIPAA compliance
- Medical billing
- Medical terminology knowledge
- Accounts receivable collections
- Delinquent account management
- Billing dispute resolution
- Posting adjustments
- General ledger
- Payment processing and management
- Statement/invoice generation
- Multiple orthodontic software
Timeline
Ortho Patient Financial Services Rep
OrthoSynetics, Inc
04.2019 - Current
Sales Support Representative
Abbott Laboratories
05.2016 - 02.2019
Customer Service Representative
Louisiana Rehab Products, Inc.
07.2014 - 10.2014
Customer Service/Front Desk Representative
McKinney Air Center
02.2014 - 05.2014
Customer Service Cashier
Bed Bath & Beyond
01.2008 - 10.2013
Customer Service Cashier
Michael's Arts & Crafts Store
10.2006 - 03.2007
Cashier
Winn Dixie Grocery Store
03.2003 - 08.2005
Real Estate Program Certificate -
Delgado Community College
Medical Registration Specialist Certificate of Technical Studies -
Delgado Community College
High School Diploma -
Chalmette High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
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