Ashley Walpole
Algoma ,WI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Mcc Label
Algoma , WI
05.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Manager
Target
Sturgeon Bay, WI
01.2016 - 10.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Receptionist
Tradewinds Escrow
Manhattan Beach, CA
06.2005 - 03.2007
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
Education
CNA - CNA
Bellin College
Green Bay, WI05-2020
High School Diploma -
Mira Costa High School
Manhattan Beach, CA06-2005
Skills
- Product Knowledge
- Complaint resolution
- Data Collection
- Report Generation
- Appointment Scheduling
- Account updating
- Data Entry
- Call Management
- Adaptive team player
- Customer Service
- Client Relations
- Courteous demeanor
- Training development aptitude
- Critical Thinking
References
References available upon request.
Timeline
Customer Service Representative
Mcc Label
05.2022 - Current
Manager
Target
01.2016 - 10.2021
Receptionist
Tradewinds Escrow
06.2005 - 03.2007
CNA - CNA
Bellin College
High School Diploma -
Mira Costa High School
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