Ashley Walsh
Customer Service Representative
Thurmond,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Ingles
Elkin, NC
11.2021 - 02.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Completed file maintenance log for price discrepancies.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Set up new sales displays each week.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Certified Nursing Assistant
Living Waters Home Care
Sparta, NC
02.2014 - 02.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained client medical history, medication information, symptoms and allergies.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Customer Service Representative
CompuCredit
North Wilkesboro, NC
10.2008 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Education
GED -
Wilkes Community College
Wilkesboro, NC 03.2008 - 05.2008
Certification in Nursing Assistance -
Wilkes Community College
Wilkesboro, NC 01.2010 - 04.2010
BBA - Health Administration
Strayer University
Washington, DC 04.2021 - Current
Skills
Drawer management
undefinedTimeline
Cashier
Ingles
11.2021 - 02.2022
BBA - Health Administration
Strayer University
04.2021 - Current
Certified Nursing Assistant
Living Waters Home Care
02.2014 - 02.2020
Certification in Nursing Assistance -
Wilkes Community College
01.2010 - 04.2010
Customer Service Representative
CompuCredit
10.2008 - 03.2014
GED -
Wilkes Community College
03.2008 - 05.2008
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