Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Ashley Walton

Ashley Walton

Winter Haven,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

H&B Benefits Counselor

Aon
02.2023 - Current
  • Assisted employees in understanding and making their medical and voluntary benefit elections without any sales pressure.
  • Enter information accurately into the enrollment program and confirm details with customers.
  • Complete all necessary authorizations and surveys related to benefit enrollments.
  • Elevate the benefit knowledge and enrollment experience of employees.
  • Communicate information thoroughly and perform work completely and accurately.
  • Explain each benefit in detail, including core and voluntary benefits, to employees.
  • Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed and confirmed by the employee.
  • Provide suggestions to improve efficiencies resulting in higher revenue and reduced expenses. Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts.
  • Diverse knowledge and effectively learned each new enrollment system to process client benefits during open enrollment to run seamlessly.
  • 2 years 4 months


Resolution Analyst

Aon
10.2023 - 02.2024
  • Resolving issues, conducting analysis, and ensuring accurate and timely resolution of claims or other matters, often interacting with clients, vendors, and internal teams to manage expectations and communicate status updates
  • Boosted overall productivity by effectively prioritizing tasks based on urgency, complexity, and potential impact on clients.
  • Streamlined resolution processes for increased efficiency and quicker response times to customer inquiries.
  • 5 months

Reception Administration

LEGOLAND Florida Resort
10.2018 - 02.2020
  • 1 year 5 months
  • Received recognition from administration for dedication to maintaining a clean and safe learning environment for students, faculty, and staff.
  • Facilitated a positive environment by maintaining an organized reception area and assisting with general office duties as needed.
  • Maintained up-to-date knowledge on industry trends and regulatory changes, ensuring alignment with current best practices in risk administration.
  • Assisted administration with event planning, ensuring smooth running of special lunches or theme days in the training room.
  • Helped team of HR staff work efficiently by skillfully handling administrative needs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Updated spreadsheets and databases to track, analyze, and report on employment statuses.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.

Education

GED -

Traviss Technical College

Skills

  • Analytical and Problem-Solving Skills
  • Critical Thinking
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Teamwork and collaboration

Contact

  • Ashley14309@gmail.com
  • www.linkedin.com/in/ashley-walton-20a416161 (LinkedIn)

Timeline

Resolution Analyst

Aon
10.2023 - 02.2024

H&B Benefits Counselor

Aon
02.2023 - Current

Reception Administration

LEGOLAND Florida Resort
10.2018 - 02.2020

GED -

Traviss Technical College

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