Ashley Wanamaker
Murfreesboro,TN
Summary
Customer Service Professional with a proven track record in conflict resolution, effective communication, and problem-solving. Renowned for delivering empathetic service that meets customer and organizational objectives while adapting to evolving needs. Strong collaborator focused on enhancing customer satisfaction through efficient solutions.
Overview
6
6
years of professional experience
Work History
Resolutions Dispatcher
The ICEE Company
La Vergne, TN
12.2024 - 02.2025
- Facilitated seamless operations by ensuring efficient communication flow and timely updates between field staff and the office.
- Coordinated and responded to service requests, achieving an optimal response time that enhanced service delivery.
- Enhanced operational workflow by deploying tools for accurate data management and reporting.
Project Coordinator II
Granite Telecommunications
Murfreesboro, TN
11.2022 - 10.2024
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments resulting in timely project delivery.
- Coordinated inter-departmental communication to ensure project updates are shared.
- Managed accurate databases and spreadsheets to track inventory and project statuses.
Educator, Visitor Service and Exhibits
The Discovery Center at Murfree Springs
Murfreesboro, TN
12.2018 - 09.2022
- Led educational programs to cultivate a synergistic learning atmosphere.
- Facilitated admission processes, supporting revenue achievement targets.
- Served as liaison between curatorial and education departments, helping create engaging interpretive materials for exhibit spaces.
- Elevated visitor experience by delivering superior customer service and providing accurate, informative insights about exhibits and events.
Education
Bachelor of Science - Audio Production and Entertainment Technology
Middle Tennessee State University
Murfreesboro, TN01.2019
Skills
- Advanced Skills in Microsoft Office
- Adobe Software Proficiency
- Creative Problem Solving
- Strong Interpersonal Communication
- Service coordination
- Cross-Functional Collaboration
Accomplishments
Employee of the year in 2019.
Employee of the month in May 2023.
Best Deal in September 2024.
References
References available upon request.
Timeline
Resolutions Dispatcher
The ICEE Company
12.2024 - 02.2025
Project Coordinator II
Granite Telecommunications
11.2022 - 10.2024
Educator, Visitor Service and Exhibits
The Discovery Center at Murfree Springs
12.2018 - 09.2022
Bachelor of Science - Audio Production and Entertainment Technology
Middle Tennessee State University
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