Ashley Ward
Cibolo,TX
Summary
At Randolph-Brooks Federal Credit Union, I spearheaded HR initiatives, fostering a culture of diversity and inclusion while optimizing workforce strategies. My leadership enhanced operational excellence and employee satisfaction, leveraging skills in HR analytics and employee relations to drive organizational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Vice President, Human Resources
Randolph-Brooks Federal Credit Union
07.2020 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
Vice President, Human Resources
Randolph-Brooks Federal Credit Union
12.2012 - 07.2020
- Established strong relationships with business partners, enabling seamless collaboration on cross-functional initiatives.
- Implemented wellness initiatives that encouraged work-life balance, boosting employee morale and overall productivity.
- Optimized workforce planning strategies by aligning departmental goals with overall company objectives.
- Reduced legal risks by proactively addressing potential workplace disputes and effectively managing conflict resolution processes.
- Championed diversity and inclusion efforts within the organization, creating a more inclusive work environment for all employees.
- Negotiated favorable benefits packages with vendors, ensuring cost savings for the company while maintaining employee satisfaction.
Assistant Vice President, Human Resources
Randolph-Brooks Federal Credit Union
07.2012 - 12.2012
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
Human Resources Manager
Randolph-Brooks Federal Credit Union
05.2010 - 07.2012
- Managed all aspects of payroll processing for timely payment of wages while maintaining accurate record-keeping practices.
- Streamlined HR processes for increased efficiency in hiring, onboarding, and benefits administration.
- Collaborated with executive leadership to develop strategic goals for the human resources department, ensuring alignment with overall company objectives.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Various Human Resources Roles
Randolph-Brooks Federal Credit Union
12.2001 - 05.2010
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Fielded employee inquiries related to insurance, retirement plan, paid time off and employee assistance.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Education
Master of Arts - Management
Wayland Baptist University
San Antonio, TXBachelor of Arts - Applied Sociology
Texas State University
San Marcos, TXSkills
- HR policies and procedures
- HR analytics
- Diversity and Inclusion
- Employee Relations
- Recruitment Strategies
- Benefits Administration
- Compensation design
- Internal Communications
- Employment law
- Training development
- Payroll Administration
- Legal Compliance
Certification
- SHRM - Certified Professional, Society for Human Resource Management 2012
- Professional Human Resources, PHR, HRCI 2006
Timeline
Senior Vice President, Human Resources
Randolph-Brooks Federal Credit Union
07.2020 - Current
Vice President, Human Resources
Randolph-Brooks Federal Credit Union
12.2012 - 07.2020
Assistant Vice President, Human Resources
Randolph-Brooks Federal Credit Union
07.2012 - 12.2012
Human Resources Manager
Randolph-Brooks Federal Credit Union
05.2010 - 07.2012
Various Human Resources Roles
Randolph-Brooks Federal Credit Union
12.2001 - 05.2010
Master of Arts - Management
Wayland Baptist University
Bachelor of Arts - Applied Sociology
Texas State University