Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Ward

CORPUS CHRISTI,TX

Summary

Dynamic supervisor with a proven track record at Navy Exchange, excelling in employee motivation and complex problem-solving. Enhanced customer satisfaction through superior service and effective complaint resolution. Skilled in documentation and reporting, consistently optimizing workflows and training staff to achieve operational excellence.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Navy Exchange
05.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database for management.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires by coordinating fingerprint and CAC ID appointments.
  • Coached employees through day-to-day work and complex problems.
  • Helped coordinate yearly store inventory.
  • Helped accounting department in absence of my manager with researching issues with gas accruals .
  • Put together weekly and monthly financial reports for management.
  • Instruct the cash handling and premier customer service portion of INDOC.

Coordinator

Home Goods
09.2019 - 05.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained company's visual merchandise standards through general housekeeping and merchandising.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Trained and oriented associates to maximize team performance.
  • Coordinated merchandising displays, signage and sales enablement.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Education

Bachelor of Arts - Fashion Design

The Art Institute of San Antonio
San Antonio, TX
12-2017

Skills

  • Department organization
  • Training and mentoring
  • Complex Problem-solving
  • Attention to detail
  • Documentation and reporting
  • Customer service
  • Priority management
  • Scheduling
  • Complaint resolution

Accomplishments

  • Collaborated with management team in the transition to self-checkout registers.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Received 2 S.A.R.A. AWARDS
  • Employee of the Quarter in Q3 2021
  • Employee of the Year for 2021

Timeline

Customer Service Supervisor

Navy Exchange
05.2021 - Current

Coordinator

Home Goods
09.2019 - 05.2021

Bachelor of Arts - Fashion Design

The Art Institute of San Antonio

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Ashley Ward