Ashley Warner
Honolulu,HI
Summary
Compassionate and dedicated professional skilled in crisis-intervention and trauma-informed care. Experienced and empathetic in supporting individuals facing mental health and substance abuse challenges. Known for strong communication skills, organizational abilities, and keen attention to detail. Passionate about inclusive environments that promote recovery and resiliency across all backgrounds.
Overview
11
11
years of professional experience
Work History
Receptionist
Beyond Mental Health
10.2024 - Current
- Greet incoming patients and provide friendly, knowledgeable assistance
- Confirm appointments, communicate with patients, and update client records
- Answer the phone promptly and directed incoming calls
- Handle cash and card transactions and maintain sales and payments records accurately
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients
- Respond to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Maintained confidentiality of information under HIPAA regarding patients and company
- Cultivate positive relationships with clients through professional demeanor and excellent interpersonal skills
- Facilitate smooth communication channels by promptly forwarding messages to appropriate departments
- Support clinicians with administrative tasks such as faxing, scanning, and managing referrals
Licensed Massage Therapist, Medical Assistant Intern
Center for Natural Healing Hawai’i
07.2023 - 02.2024
- Daily task checklist for clinic operations
- Sanitize all surfaces and equipment
- Arrange fresh linens and towels
- Check and restock supplies (oils, lotions, needles, remedies)
- Verify appointments and special requests
- Prepare any necessary notes or treatment plans
- Review each intake profile before the session
- Conduct bodywork tailored to patient needs
- Ensure patient comfort and safety
- Record start and end times of each treatment
- Maintain accurate timesheet entries for payroll and client records
- Guide clients to different rooms for their next treatments
- Ensure a smooth and timely transition between services
- Set up and begin Zerona laser sessions as per the schedule
- Monitor and adjust red light therapy sessions as needed
- Carefully remove needles post-acupuncture session
- Dispose of needles according to safety protocols
- Fill capsules and tinctures accurately with correct patient information and usage instructions
- Regularly sanitize common areas and treatment rooms
- Empty trash, clean floors, and ensure a tidy environment
- Ensure all logs and records are up to date
Registered Behavior Technician
ABA Positive Support Services
11.2022 - 07.2023
- Provide in-home services by implementing behavior plan set by supervising BCBA
- Directly implement treatment plans related to skill-acquisition and behavior reduction
- Use techniques such as shaping, prompting, extinction, and discrete trial teaching
- Run sufficient trials and programs each session
- Take baseline data when adding new targets to data sheets
- Note targets that have reached mastery criteria
- Communicate with BCBA regularly regarding client progress and target updates
- Complete session notes at the end of each session, including session contents, ABA techniques used, and progress toward client goals
- Prevent instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols
Registered Behavior Technician
Malama Pono Autism Center
07.2022 - 10.2022
- Implement programs set by the client’s BCBA
- Take data on behaviors that occur and run trials for program targets such as discrimination tasks and verbal communication
- Utilize alternative communication methods for non-verbal and low-verbal children including PEC devices and basic sign language
- Transfer collected data into Central Reach
- Write SOAP note at the end of each session
- Prompt and support client as needed in the classroom setting
- Take data for target behaviors
- Complete SVF forms daily and have signed by DOE personnel
- Maintain client confidentiality at all times
- Promote positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes
- Supported client using principles of applied behavior analysis
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities
Lead Housekeeper, Licensed Massage Therapist
The Exclusive Hawai’i Addiction Treatment Center
06.2020 - 05.2022
- Lead Housekeeper
- Read daily schedule upon arrival
- Plan cleaning tasks around client sessions to minimize disruptions
- Prioritize room cleaning when clients are in a sessions
- Ensure that session rooms are prepared promptly after each client leaves
- Dust all surfaces, including shelves, tables, and equipment
- Sanitize high-touch areas such as door handles, light switches, and treatment tables
- Change sheets twice a week or more frequently if required by the client’s detox level
- Ensure fresh, clean linens and towels are always available
- Observe and document any unusual items or patterns in the trash
- Report concerns to the appropriate personnel for further action
- Regularly clean and disinfect all bathroom facilities
- Ensure sinks, toilets, and showers are hygienic and well-maintained
- Review and restock cleaning supplies as needed
- Provide medications and supplements to clients on schedule if the medical team is unavailable
- Log all medications, supplements, and supplies taken from the medical room
- Ensure accurate records to maintain inventory and accountability
- Verify that all items are returned or restocked appropriately
- Record all necessary information regarding any incidents, including time, date, persons involved, and details of the event
- Ensure reports are thorough, accurate, and submitted promptly
- Follow clinic protocols for reporting and addressing incidents to maintain a safe and compliant environment
- Licensed Massage Therapist
- Verify with the medical director that clients are at a safe detox level to receive bodywork treatments
- Ensure that any medical conditions or contraindications are reviewed and understood
- Thoroughly clean and disinfect the massage table and surrounding work area
- Ensure that all linens and tools are fresh and ready for use
- Greet the client and perform a brief verbal intake
- Confirm their comfort and readiness for the session
- Ask the client about specific areas they would like to focus on during the treatment
- Understand their preferences and any particular issues they want addressed
- Discuss any possible contraindications, injuries, or health conditions the client has
- Ensure both you and the client are aware of any precautions needed during the treatment
- Conduct a 60+ minute therapeutic massage
- Customize the treatment to address the client’s individual needs and preferences
- Monitor the client’s response throughout the session and adjust techniques as necessary
- Document Data, Assessment, and Plan (DAP) notes for each client
- Record the hours spent on bodywork in the client’s binder
- Ensure accurate tracking for both client records and administrative purposes
- Relay Information to Medical and Therapy Teams
- Contribute to the overall treatment plan by providing insights from the bodywork session
Licensed Massage Therapist, Independent Contractor
Balance Body Revive, LLC
09.2019 - 03.2020
- Manage appointments through an online booking system or in person
- Confirm bookings and send reminders to clients
- Clean and disinfect the massage table and work area thoroughly before each session
- Ensure all linens and equipment are fresh and ready for use
- Review the client’s intake form and have a brief verbal discussion
- Determine the areas the client wants to focus on during the treatment
- Identify and discuss any possible contraindications, injuries, or health conditions
- Ensure both you and the client are aware of any necessary precautions
- Provide a therapeutic massage for 60, 75, or 90 minutes, depending on the client’s booking
- Customize the treatment to address specific injuries, chronic pain, or wellness maintenance
- Ensure ongoing communication with the client to adjust techniques and maintain their comfort
- Handle payment transactions efficiently and securely
- Follow up with clients post-treatment to check on their well-being
- Offer to reschedule their next appointment, ensuring continuity of care
Lead Ambassador of Aloha
Duke's Waikiki
08.2014 - 08.2019
- Welcome guests with a warm greeting and assist them upon arrival
- Ensure a friendly and hospitable atmosphere
- Explain menu options to guests, highlighting special dishes and recommendations
- Describe the different seating areas, including the dining room and beach patio, emphasizing their unique features
- Check in reservations and maintain an intricate walk-in waitlist
- Calculate the number of reservations versus walk-ins and available tables to ensure timely seating
- Update the waitlist regularly to manage the flow of guests effectively
- Continuously check table statuses throughout the restaurant
- Coordinate with servers and bussers to ensure tables are promptly cleared and reset for new guests
- Plan and prepare for large party reservations ahead of time
- Ensure the table is set and ready to accommodate the large party upon their arrival
- Maintain communication with managers, servers, and bussers to keep the restaurant running smoothly
- Coordinate to ensure efficient service and maintain guest satisfaction
- Answer phone calls promptly and professionally
- Take reservations, confirm them, and update the reservation
- Provide directions for parking and directions to the restaurant as needed
Education
Massage Therapy Program -
Kapi’olani Community College
Honolulu, HI12.2018
Associate in Science - Hospitality and Tourism with a concentration in Hospitality Operations Management
Kapi’olani Community College
Honolulu, HI12.2017
Skills
- Crisis Intervention
- Implement innovative solutions
- Anticipate and prepare for changes
- Adapt to different roles as needed
- Maintain composure in high-stress situations
- Provide attentive care
- Telephone skills
- Organization skills
- Time management
- Appointment scheduling
- Mental Health Support
Languages
Spanish
Timeline
Receptionist
Beyond Mental Health
10.2024 - Current
Licensed Massage Therapist, Medical Assistant Intern
Center for Natural Healing Hawai’i
07.2023 - 02.2024
Registered Behavior Technician
ABA Positive Support Services
11.2022 - 07.2023
Registered Behavior Technician
Malama Pono Autism Center
07.2022 - 10.2022
Lead Housekeeper, Licensed Massage Therapist
The Exclusive Hawai’i Addiction Treatment Center
06.2020 - 05.2022
Licensed Massage Therapist, Independent Contractor
Balance Body Revive, LLC
09.2019 - 03.2020
Lead Ambassador of Aloha
Duke's Waikiki
08.2014 - 08.2019
Associate in Science - Hospitality and Tourism with a concentration in Hospitality Operations Management
Kapi’olani Community College
Massage Therapy Program -
Kapi’olani Community College
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