ASHLEY WARREN
Murrieta,CA
Summary
Experienced Operations Specialist with a strong eight-year track record of consistently exceeding company objectives and deadlines through seamless multitasking and meticulous attention to detail. Known for quick learning, self-motivation, and an exceptional work ethic, thrives under pressure, elevating the organizational brand in dynamic environments. Your trusted partner for operational excellence and success.
Overview
11
11
years of professional experience
Work History
Operational Support Lead
Robert Half International
01.2015 - Current
- Proficiently managed and provided unwavering support to high-paced sales teams spanning across the San Diego Region, ensuring optimal operational performance
- Served as primary point of contact for 8-15 Staffing Professionals, seamlessly handling their diverse needs and ensuring they are well-equipped for successfully placing candidates on assignment
- Received the RightOn Award for two consecutive years, a distinction granted quarterly to only 10 administrative professionals worldwide
- Successfully fostered strong client relationships, and orchestrated client interactions with precision and professionalism
- Collaborated closely with District and Regional Manager’s as an integral role in distributing critical information to Staffing Professionals, facilitating seamless communication of corporate roll-outs and initiatives
- Exhibited exceptional leadership by overseeing Reception and Operational Support staff, actively engaged in hiring, onboarding, training, and development activities
- Effectively supervised and trained operational support staff to excel in their roles and aid in streamlined support to our Sales teams
- Proactively monitored 40-50 Full-Time Engagement Professionals across San Diego region, skillfully managing Offer Letters, New Hire Paperwork, Onboarding, Terminations, Timesheet Approvals, and Compliance measures
- Demonstrated proficiency in CRM tools (Salesforce), DOMO, ServiceNow, Workday, payroll timekeeping systems, and DocuSign to streamline administrative processes
- Engaged directly with candidates by handling and transferring 100-150 calls per week, reviewing and revising resumes, scheduling interviews, and maintaining candidate records in Salesforce
- Exhibited an acute eye for detail while processing Background checks, Pay and Billing adjustments, Expense reports, Registration documents, and I-9 verification
- Contributed to informed decision-making by implementing and presenting comprehensive sales reports
- Demonstrated creative flair by actively participating in Marketing Content Creation and following up on marketing initiatives
- Addressed property management issues with agility and effectiveness, escalating as necessary to ensure operational continuity
- Collaborated closely with Branch Management to plan and execute branch functions, fostering a vibrant and cohesive work environment for the team.
Sales Associate/Cashier
San Diego International Airport
07.2013 - 01.2015
- Drove results by meticulously planning, executing, and monitoring merchandising campaigns, consistently surpassing sales targets and adhering to tight deadlines
- Implemented an efficient inventory management system, resulting in a substantial 20% reduction in stockouts and the optimized utilization of shelf space, ultimately enhancing product accessibility for customers
- Provided comprehensive guidance to new employees, facilitating their seamless integration, and initiated a training program resulting in a notable 25% increase in positive customer feedback
- Maintained a presentable sales floor, proactively restocking and reorganizing products, and creatively curated visually appealing merchandise displays to enhance product visibility and drive sales
- Conducted precise price checks, item scanning, applied discounts, and issued receipts, ensuring a smooth and efficient customer checkout experience.
Sales Associate/ Cashier
Masquerade Art of Living
11.2012 - 07.2013
- Singularly managed boutique operations, optimizing efficiency and delivering top-tier service
- Led customer interactions with expertise, enhancing the boutique's reputation for exceptional service and resolving inquiries professionally
- Elevated store aesthetics, orchestrated visually captivating displays, and cultivated loyal clientele, resulting in a 20% increase in repeat business.
Education
Available Upon Request
Skills
- Team Leadership
- Process Optimization
- Leadership Development
- Client Relationship Management
- Recruitment and Onboarding
- Data Analysis
- Problem Solving
- Time Management
- Administrative Proficiency
- Project Coordination and Management
- Strategic Planning
- Analytical Thinking
- Vendor Management
- Budgeting & Financial Management
- Interpersonal Skills
- Workload Prioritization
- Customer Relationship Management (CRM)
- Compliance Management
- Confidentiality
Timeline
Operational Support Lead
Robert Half International
01.2015 - Current
Sales Associate/Cashier
San Diego International Airport
07.2013 - 01.2015
Sales Associate/ Cashier
Masquerade Art of Living
11.2012 - 07.2013
Available Upon Request