Experienced Operations Specialist with a strong eight-year track record of consistently exceeding company objectives and deadlines through seamless multitasking and meticulous attention to detail. Known for quick learning, self-motivation, and an exceptional work ethic, thrives under pressure, elevating the organizational brand in dynamic environments. Your trusted partner for operational excellence and success.
Overview
11
11
years of professional experience
Work History
Operational Support Lead
Robert Half International
01.2015 - Current
Proficiently managed and provided unwavering support to high-paced sales teams spanning across the San Diego Region, ensuring optimal operational performance
Served as primary point of contact for 8-15 Staffing Professionals, seamlessly handling their diverse needs and ensuring they are well-equipped for successfully placing candidates on assignment
Received the RightOn Award for two consecutive years, a distinction granted quarterly to only 10 administrative professionals worldwide
Successfully fostered strong client relationships, and orchestrated client interactions with precision and professionalism
Collaborated closely with District and Regional Manager’s as an integral role in distributing critical information to Staffing Professionals, facilitating seamless communication of corporate roll-outs and initiatives
Exhibited exceptional leadership by overseeing Reception and Operational Support staff, actively engaged in hiring, onboarding, training, and development activities
Effectively supervised and trained operational support staff to excel in their roles and aid in streamlined support to our Sales teams
Proactively monitored 40-50 Full-Time Engagement Professionals across San Diego region, skillfully managing Offer Letters, New Hire Paperwork, Onboarding, Terminations, Timesheet Approvals, and Compliance measures
Demonstrated proficiency in CRM tools (Salesforce), DOMO, ServiceNow, Workday, payroll timekeeping systems, and DocuSign to streamline administrative processes
Engaged directly with candidates by handling and transferring 100-150 calls per week, reviewing and revising resumes, scheduling interviews, and maintaining candidate records in Salesforce
Exhibited an acute eye for detail while processing Background checks, Pay and Billing adjustments, Expense reports, Registration documents, and I-9 verification
Contributed to informed decision-making by implementing and presenting comprehensive sales reports
Demonstrated creative flair by actively participating in Marketing Content Creation and following up on marketing initiatives
Addressed property management issues with agility and effectiveness, escalating as necessary to ensure operational continuity
Collaborated closely with Branch Management to plan and execute branch functions, fostering a vibrant and cohesive work environment for the team.
Sales Associate/Cashier
San Diego International Airport
07.2013 - 01.2015
Drove results by meticulously planning, executing, and monitoring merchandising campaigns, consistently surpassing sales targets and adhering to tight deadlines
Implemented an efficient inventory management system, resulting in a substantial 20% reduction in stockouts and the optimized utilization of shelf space, ultimately enhancing product accessibility for customers
Provided comprehensive guidance to new employees, facilitating their seamless integration, and initiated a training program resulting in a notable 25% increase in positive customer feedback
Maintained a presentable sales floor, proactively restocking and reorganizing products, and creatively curated visually appealing merchandise displays to enhance product visibility and drive sales
Conducted precise price checks, item scanning, applied discounts, and issued receipts, ensuring a smooth and efficient customer checkout experience.
Sales Associate/ Cashier
Masquerade Art of Living
11.2012 - 07.2013
Singularly managed boutique operations, optimizing efficiency and delivering top-tier service
Led customer interactions with expertise, enhancing the boutique's reputation for exceptional service and resolving inquiries professionally
Elevated store aesthetics, orchestrated visually captivating displays, and cultivated loyal clientele, resulting in a 20% increase in repeat business.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC