Ashley Warren
Memphis,TN
Summary
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach.
Overview
6
6
years of professional experience
Work History
Senior Specialist - Employee Relations
Hino Motors Manufacturing U.S.A
05.2024 - 12.2024
- Promoted harmonious working climate to boost morale and productivity.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Created programs to reduce turnover and improve employee engagement in daily business process.
- Created and implemented employee engagement activities and plans.
Senior Human Resources Specialist
Christ Community Health Services
01.2022 - 05.2024
- Sourced, screened, and managed clinical and non-clinical candidates through the interview process by providing efficient and high-touch experience from the engagement stage to offer.
- Organized special recruiting events to attract local talent.
- Conducted in-person and phone interviews with candidates to assess their abilities and fit with the team. Facilitated the completion of new hire paperwork, including employment contracts, benefits enrollments, and other necessary documentation.
- Monitored the progress and integration of new employees, identifying any challenges and providing support as needed.
- Conducted orientation sessions to introduce new hires to the company's culture, values, policies and procedures.
- Maintained employee files and records in electronic and paper form.
- Acted as a back-up to Talent Acquisition Manager and HR Benefits Manage
- Assisted in bi-weekly payroll processing for 500+ employees
- Created and update job descriptions.
- Developed, implemented, and analyzed employee surveys to gather feedback on workplace satisfaction, identify areas for improvement, and track employee engagement trends.
- Analyzed company trends and rectified employee performance issues.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Implemented team feedback to recommend corrective action to senior leadership.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
Human Resources Generalist- Contractor
Aston Carter
06.2021 - 01.2024
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Facilitated criminal background check process for new hires.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRIS database.
Customer Support Specialist
AT&T
11.2018 - 06.2021
- Promoted available products and services to customers during service, account management, and order calls
- Entered customer interaction details to track requests, document problems, and record solutions offered
- Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information
- Answered over 45 calls per 8 hour timeframe to meet the fast-paced call center demands
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
Education
MBA - Business Administration
University of Arizona
Phoenix, AZ02.2023
Bachelor of Arts - Human Resources Managment
University of Arizona
Phoenix, AZ06.2021
Skills
- Communication and Interpersonal Skills
- HR Processes and Policies
- Analytical and Critical Thinking
- Data Analysis and Interpretation
- Attention to Detail
- Project Management and Execution
- Software
- ADP
- Microsoft Office Suite
- Google Workplace
- Employee relations
Timeline
Senior Specialist - Employee Relations
Hino Motors Manufacturing U.S.A
05.2024 - 12.2024
Senior Human Resources Specialist
Christ Community Health Services
01.2022 - 05.2024
Human Resources Generalist- Contractor
Aston Carter
06.2021 - 01.2024
Customer Support Specialist
AT&T
11.2018 - 06.2021
MBA - Business Administration
University of Arizona
Bachelor of Arts - Human Resources Managment
University of Arizona
Similar Profiles
Deonna WatkinsDeonna Watkins
Environmental Health and Safety Supervisor at Hino Motors Manufacturing U.S.AEnvironmental Health and Safety Supervisor at Hino Motors Manufacturing U.S.A
James BrownJames Brown
Team Leader at Hino Motors Manufacturing U.S.ATeam Leader at Hino Motors Manufacturing U.S.A
Chad CorbinChad Corbin
Maintenance Supervisor at Hino Motors Manufacturing U.S.AMaintenance Supervisor at Hino Motors Manufacturing U.S.A