Professional commercial delivery and support services specialist with nearly 12 years of experience in customer service and logistics operations. Acknowledged for strong work ethic, punctuality, and meticulous attention to detail. Navigated fast-paced environments with agility and purpose, driving operational efficiency. Championed customer satisfaction through a proactive, team-oriented approach. Directed efforts in route planning, materials handling, inventory control, and compliance with DOT regulations. Also experienced in pharmacy and marine delivery sectors. Valued for integrity, accountability, and results-driven motivation. Committed to excellence in all aspects of the delivery process. Known for effective team collaboration and adaptability to changing needs, ensuring seamless workflow and timely results. Highly reliable with focus on achieving operational excellence through strategic planning and problem-solving.
Hi, I’m
Ashley Warwick
Delivery and logistics specialist
Lake Charles,LA
Summary
Overview
9
years of professional experience
1
Certification
Work History
Walgreens Boots Alliance
Shift Lead Manager
07.2022 - 09.2023
Job overview
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached shift CSA members to optimize performance and motivate toward more efficient work
- Exercised composure under pressure and in escalated customer service and employee altercation scenarios
- Keeping track of inventory and making sure every area is fully stocked
- Ordering supplies as necessary and coordinating product deliveries with suppliers
- Covering the responsibilities of staff members who are unable to work their shift
- Balancing the cash drawer at the end of a shift and recording sales numbers on all end of shift cash handling reports
- cash handling procedures. Opening and closing reconciliation of all store POS cash registers.
- Opening or closing the business when working the first or last shifts of the day
- Communicating ongoing tasks or issues to the following shift manager
- Training new employees and ensuing all computer based learning modules are completed on time
- Educating the staff on safety guidelines, customer service and standards for cleanliness
- Communicating with staff regarding new company procedures, sales incentives and product information
- Monitoring compliance with safety standards and federal, state and company guidelines
- Setting performance goals with teams members and encouraging them to meet those goals
Rouses Supermarket
Marine Delivery Specialist
02.2022 - 05.2023
Job overview
- Directly interacted with customers to ensure accurate processing, fulfillment, and proper packaging of all Marine vessel groceries and supplies orders.
- Coordinated consistent on-time deliveries of damage-free goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
Contracted With D'Livry NOLA
Independent Delivery Driver
06.2021 - 08.2021
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered lunch meal boxes to students doorsteps for summer break.
- Used mobile applications process to ensure proof of delivery
- Utilized Gps app navigation system for safest accurate driving directions.
- Ensured Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Met at predetermined 3rd party location to receive, scan, count, and load delivery inventory.
FedEx Express
Courier
11.2019 - 02.2021
Job overview
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Delivered packages to customer doorsteps and business offices.
- Obtained signatures for delivery documents and packages.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
FedEx Ground ISP - (multiple contractors)
DOT Package Delivery driver
03.2017 - Current
Job overview
- Planned delivery routes according to traffic, weather and types of delivery.
- Managed resources effectively to avoid unnecessary delivery delays.
- Scheduled regular equipment and fleet maintenance.
- Fielded customer questions and complaints and rectified issues.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Integrated new technologies and best practices to improve package delivery management.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised delivery staff and general productivity.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Operated delivery vehicle to transport packages efficiently and safely.
- Managed delivery schedules, ensuring timely arrival at destinations.
- Conducted routine vehicle inspections to maintain optimal operational safety.
- Utilized GPS systems for route optimization, reducing delivery times.
- Coordinated with warehouse staff to streamline package loading processes.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Delivered packages to customer doorsteps and business offices.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
Education
Vidor High SchoolVidor, TX
Accelerated High School Diploma from General Studies
05.2000
University Overview
Skills
- Customer Loyalty
- Route Delivery and Pickup
- Energetic and Enthusiastic
- Operations Management
Certification
- LA Chauffeurs License
- TWIC Card, TSA
- DOT Medical Card
Timeline
Shift Lead Manager
Walgreens Boots Alliance
07.2022 - 09.2023
Marine Delivery Specialist
Rouses Supermarket
02.2022 - 05.2023
Independent Delivery Driver
Contracted With D'Livry NOLA
06.2021 - 08.2021
Courier
FedEx Express
11.2019 - 02.2021
DOT Package Delivery driver
FedEx Ground ISP - (multiple contractors)
03.2017 - Current
Vidor High School
Accelerated High School Diploma from General Studies