Ashley Washington
Goose Creek,SC
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
AMCS
11.2021 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
Leasing Agent
AMCS
02.2018 - 11.2021
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Education
Bachelor of Arts - Accounting
Wright State University
Dayton, OHSkills
- Application Process Proficiency
- Business Processes and Procedures
- Tenant Issue Resolution
- Housing Regulations
- Onsite Tours
- Payment Collection
- Leasing and Sales
- Property Management
- Tenant Relations
- Showing and Leasing of Units
Certification
- Licensed Property Manager
Timeline
Assistant Property Manager
AMCS
11.2021 - Current
Leasing Agent
AMCS
02.2018 - 11.2021
Bachelor of Arts - Accounting
Wright State University
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