Ashley Waterhouse
Latrobe,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Noble Haircuts Co.
02.2023 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed strategy to increase sales and drive profits.
Store Manager
Sport Clips Haircuts
07.2012 - 02.2023
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Certificate - Health Care Management
Seton Hill University
Greensburg, PA05.2024
Associate of Applied Science - Business Management & Marketing
Westmoreland County Community College
Youngwood, PA05.2020
State License - Cosmetology
Central Westmoreland Career And Technology Center
New Stanton, PA06.2011
Diploma -
Senior High School - Jeannette, PA
06.2011
Skills
- Employee performance evaluation
- Recruiting and interviewing
- Staff Training and Development
- Decision-Making
- Product and service knowledge
- Marketing knowledge
- Managing Operations and Efficiency
- Business Administration
- Employee Coaching and Mentoring
- Documentation And Reporting
- Workload Management
- Schedule Management
- Microsoft Office
- Multitasking Abilities
- Dependable and Responsible
- Calm Under Pressure
- Professional and Courteous
Certification
Cosmetology License
Timeline
Assistant Manager
Noble Haircuts Co.
02.2023 - Current
Store Manager
Sport Clips Haircuts
07.2012 - 02.2023
Certificate - Health Care Management
Seton Hill University
Associate of Applied Science - Business Management & Marketing
Westmoreland County Community College
State License - Cosmetology
Central Westmoreland Career And Technology Center
Diploma -
Senior High School - Jeannette, PA