Ashley Waterstradt
Tampa,FL
Summary
Technology-oriented individual with attention to detail and a commitment to providing a high level of service and support to clients. A confident Implementation Consultant with expertise in rectifying issues while building and training systems for District Clients. Skilled in multitasking on complex projects. Knowledgeable handling project assessments, technical systems implementations and troubleshooting.
Overview
24
24
years of professional experience
3
3
Certification
Work History
Implementation Consultant
Seesaw Learning, Inc.
San Francisco, CA
06.2018 - Current
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of District Setups.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Evaluated implementation personnel training procedures, taking customer feedback and overall CSAT performance metrics into account when designing future training guidelines.
- Authored user documentation to help train third-party personnel on newly-implemented Product changes.
- Coached, mentored and developed implementation consultants by teaching best practices and protocols to reduce discrepancies.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to District needs.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
Barista Manager
Starbucks
Tampa, FL
01.1998 - 01.2018
- Consistently increased weekly revenue at my locations by 20% or more.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created new training guidelines, and provided staff orientation and training.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Designed and adjusted work schedules to meet business demands.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
Education
Bachelor of Arts - English Literature
University of California - San Diego
La Jolla, CA06.2003
Associate of Arts - Photography
University of California - San Diego
La Jolla, CAAssociate of Arts - History
University of California - San Diego
La Jolla, CASkills
- Implementation Management
- Training Procedure Implementation
- Client training
- Highly proficient in Zendesk, TaskRay, Salesforce, Asana, Athena
- Project scope assessment
- Configuration and management
- Verbal and Written Communication
- Documentation Development
- Organizational Skills
- Issue and Resolution Tracking
- Resolving Problems and Incidents
- Customer Service Support and Technical Troubleshooting
Accomplishments
- Conceptualized the Seesaw Internal Help Center
- Collaborated with team of 4 in the development of the Seesaw Internal Help Center.
- Created IC role at Seesaw and grew team from 1 IC to 10 ICs in less than a year.
- Supervised team of 4 IC Team members (as Enterprise Pod Lead)
- Achieved superior project management for the IC Team through effectively helping with the purchase, setup, and implementation of TaskRay.
- Assisted (and continues to assist with) Seesaw Data needs for both the IC team and the CSM teams.
Certification
- Salesforce 101 License - Sept 2021
- Salesforce Admin - Sept 2021
- Clever Champion - Clever Academy - Jan 2022
Timeline
Implementation Consultant
Seesaw Learning, Inc.
06.2018 - Current
Barista Manager
Starbucks
01.1998 - 01.2018
Bachelor of Arts - English Literature
University of California - San Diego
Associate of Arts - Photography
University of California - San Diego
Associate of Arts - History
University of California - San Diego
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