Ashley Watkins
Colorado Springs,CO
Summary
Dynamic professional with a proven track record in customer service and clerical support. Excelled in client communication and Microsoft Office, enhancing customer satisfaction and streamlining office operations. Demonstrated exceptional listening skills and attention to detail, achieving significant improvements in customer care efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hellraiser Tattoos and Piercings
01.2022 - 08.2024
- Collected booking deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified manager immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Delivered outstanding customer service to clients and team members.
Traveling Merchandising Supervisor
National Assemblers
09.2020 - 01.2022
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Customer Care Representative
Maximus
08.2016 - 09.2020
- Provided exemplary support to numerous customers consistently with an emphasis on a positive experience.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Delivered prompt service to prioritize customer needs.
Education
Eustace High School
Skills
- Appointment confirmation
- Phone etiquette
- Scheduling
- Client communication
- Task delegation
- Listening skills
- Verbal and written communication
- Clerical support
- Customer service
- Attention to detail
- Proficient in Microsoft Office
Timeline
Front Desk Receptionist
Hellraiser Tattoos and Piercings
01.2022 - 08.2024
Traveling Merchandising Supervisor
National Assemblers
09.2020 - 01.2022
Customer Care Representative
Maximus
08.2016 - 09.2020
Eustace High School
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