Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Watkins

Buffalo

Summary

Results-driven Assistant Branch Manager known for high productivity and efficiency in task completion. Possess specialized skills in customer service management, operational oversight, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful branch operations and customer satisfaction. Commitment to continuous improvement drives consistent achievement of objectives.

Overview

15
15
years of professional experience

Work History

Assistant Branch Manager

M&T Bank
Blasdell
03.2023 - Current
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit, and account options.
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
  • Provided bank leadership in absence of branch manager.
  • Provided training to new employees on company policies and procedures.
  • Maximized sales potential by training new members in improved sales strategies.
  • Planned work schedules to maintain adequate staffing levels.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.

Senior Relationship Banker

M&T Bank
Blasdell
02.2023 - 03.2023

Relationship Banker

M&T Bank
Blasdell
07.2021 - 02.2023
  • Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
  • Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
  • Identified financial needs of customers and presented appropriate product and service options.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates.
  • Identified and pursued new business opportunities through targeted outreach and networking.
  • Provided financial education and advice to clients, enhancing their understanding of banking options.
  • Provided financial advice to clients based on their needs and goals.
  • Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.

Universal Banker

M&T Bank
Blasdell
09.2020 - 07.2021
  • Resolved problems or discrepancies concerning customers' accounts.
  • Satisfied customers by consistently delivering fast, knowledgeable services for different banking needs.
  • Helped customers understand and use technical tools, such as mobile applications and online banking.
  • Set up new accounts and services for customers, and explained important restrictions, benefits, and requirements of each.
  • Educated customers on bank products, services, and financial planning options.
  • Put together applications through PACE, and executed loan documents.
  • Helped customers open checking and savings accounts, apply for loans, and make sound financial decisions.
  • Maintained confidentiality of bank records and client information.
  • Made outgoing calls to follow up with customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.

Teller

M&T Bank
Blasdell
07.2019 - 09.2020
  • Examined checks for identification and endorsement.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, and maintain accounts.
  • Prepared official checks and money orders for customer and internal bank needs.
  • Offered every customer exceptional service levels by remaining friendly, and professional during every transaction.
  • Assisted customers by finding solutions to complaints, concerns, and inquiries.
  • Completed routine teller tasks with high accuracy, including transfers, deposits, and bill payments.
  • Completed daily cash balancing, including ATM.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Shift Supervisor/Manager

AC Moore
Blasdell
10.2010 - 03.2019
  • Resolve customer concerns, and merchandise exchanges and returns in a friendly and efficient manner, while adhering to store mission and policies.
  • Operate registers to process sales, open and close registers along with shift changes, making sure the cash box is even. Along with keeping the store orderly and clean.
  • Doing the cash office to make sure the registers are properly set for the beginning of the day.
  • Opening and closing the store.
  • Being there to help and assist team members in the best way possible.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Reviewed inventory levels at the start of each shift and placed orders as needed.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Education

Associate of Applied Science - Healthcare

Trocaire College
Buffalo
12-2015

Skills

  • Loan processing
  • Customer service
  • Sales strategy
  • Performance management
  • Employee training
  • Financial planning
  • Team leadership
  • Cash handling
  • Conflict resolution
  • Relationship management
  • Scheduling
  • ATM trained
  • Cold calling

Timeline

Assistant Branch Manager

M&T Bank
03.2023 - Current

Senior Relationship Banker

M&T Bank
02.2023 - 03.2023

Relationship Banker

M&T Bank
07.2021 - 02.2023

Universal Banker

M&T Bank
09.2020 - 07.2021

Teller

M&T Bank
07.2019 - 09.2020

Shift Supervisor/Manager

AC Moore
10.2010 - 03.2019

Associate of Applied Science - Healthcare

Trocaire College

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