Ashley Watson
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Dispatcher
AECOM
11.2022 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service Representative
Alorica
03.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted Customers through ID.ME via video call to insure proper identification to access government websites.
Delivery Driver
Amazon
02.2020 - 02.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Sales Associate
DTLR
03.2019 - 01.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Medical Assistant
Westgate Medical Centre
02.2017 - 01.2019
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
High School Diploma -
WEST PARK HIGH SCHOOL
Hollywood, FL05.2016
Skills
- Customer Relations
- Schedule Management
- Data Entry
- Analytical Skills
- Customer Service
- Organizational Skills
- Collection Actions
- Critical Thinking
- Emergency Assessment
- Active Listening
- Clerical Support
Timeline
Dispatcher
AECOM
11.2022 - Current
Customer Service Representative
Alorica
03.2021 - 09.2022
Delivery Driver
Amazon
02.2020 - 02.2021
Sales Associate
DTLR
03.2019 - 01.2020
Medical Assistant
Westgate Medical Centre
02.2017 - 01.2019
High School Diploma -
WEST PARK HIGH SCHOOL