Ashley Watson
Dahlonega,GA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panera Bread
Cumming, Georgia
10.2023 - Current
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved conflicts between team members in an effective manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Assistant Manager
Dunkin' Donuts
Cumming, Georgia
01.2022 - 10.2023
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established processes for monitoring customer satisfaction levels.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Manager
Steak N Shake
Cumming, GA
01.2020 - 01.2022
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
Criminology
ITT Technical Institute
Kennesaw, GASkills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Recruitment and hiring
- Reporting and documenting
- Policy enforcement
- Problem-solving
- Strategic planning
- Staff development
- Product and service sales
- Multitasking and organization
- Decision-making
- Workplace safety compliance
- Conflict resolution
- Time management
- Coaching and mentoring
- Project management abilities
- Money handling
- Customer service
- Task delegation
- Adaptability and flexibility
- Vendor relationship management
- Employee engagement
- Customer relations
- Team leadership
- Operations management
- Team motivation techniques
- Cost reduction
- Process improvement strategies
- Team motivation
- Staff training and development
- Verbal and written communication
- Inventory management
- Sales growth
- Team collaboration
- Cost control
- Team building
- Financial reporting
- Strategic thinking
Certification
- ServSafe certified
Timeline
Assistant Manager
Panera Bread
10.2023 - Current
Assistant Manager
Dunkin' Donuts
01.2022 - 10.2023
Manager
Steak N Shake
01.2020 - 01.2022
Criminology
ITT Technical Institute