Ashley Watson
Fort Lauderdale
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Skilled in computer-based dispatch systems and excelling in high-stress decision-making. I thrive in dynamic environments requiring rapid problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Dispather
FPI Security Services
02.2024 - 01.2025
- Contacted police, fire, and ambulance in emergency situations to coordinate proper response.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Receiving and responding to calls.
- Recording data for all incidents.
- Coordinating with security personnel.
Dispatcher
FDOT AECOM
11.2022 - 12.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Enhanced communication with first responders and road rangers by maintaining clear and concise language during dispatches.
Customer Service Representative
Alorica
03.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Assisted customers through ID.ME via video call to ensure proper identification to access government websites.
- Streamlined call center processes for improved efficiency and reduced wait times.
Medical Assistant
Westgate Medical Centre
02.2017 - 01.2019
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assessed vital signs, collected detailed patient history and noted other signs of patient health to make rapid, informed decisions regarding next steps in patient care.
- performed phlebotomy.
Education
High School Diploma -
West Park High School,
2201 SW 42nd Ave, West Park, FL 3302305-2016
Skills
- Incident reporting
- Incident reports
- Security protocols
- Security patrol
- Patient confidentiality
- Computer-based dispatch systems
- Information intake
- Multitasking and prioritization
- Data entry
- Teamwork and collaboration
- Decision-making
- Problem-solving
Certification
- First Aid Certification
- Registered Phlebotomy Technician (RPT)
- CNP - Certified Notary Public
Timeline
Security Dispather
FPI Security Services
02.2024 - 01.2025
Dispatcher
FDOT AECOM
11.2022 - 12.2023
Customer Service Representative
Alorica
03.2021 - 09.2022
Medical Assistant
Westgate Medical Centre
02.2017 - 01.2019
High School Diploma -
West Park High School,
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