Ashley Watson
Columbus,NC
Summary
Dynamic professional with a strong background in operations management and customer service, notably as Owner/Operator at Dirty Work Cleaning LLC. Proven ability to enhance training programs and improve team performance through effective communication and decision-making. Committed to client relationship management and ensuring compliance with legal protocols.
Overview
30
30
years of professional experience
Work History
Owner/Operator
Dirty Work Cleaning LLC
05.2011 - 08.2024
- Managed scheduling and calendar coordination for attorney and clients.
- Assisted in preparing legal documents and correspondence with attention to detail.
- Organized and maintained client files, ensuring compliance with legal protocols.
- Handled incoming calls and inquiries, providing excellent customer service to clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative Trainer
Apria Healthcare
02.1999 - 05.2011
- Developed training materials to enhance onboarding processes for new customer service representatives.
- Conducted role-playing exercises to improve communication skills and customer interaction techniques.
- Facilitated workshops on product knowledge and service protocols for staff development.
- Evaluated trainee performance through assessments and provided constructive feedback for improvement.
- Collaborated with management to identify training needs based on team performance metrics.
- Analyzed performance metrics to identify skill gaps within the team, developing targeted training initiatives to address these areas effectively.
Administrative Assistant
Gary Wood, Attorney at Law
01.1995 - 02.2000
- Managed scheduling and calendar coordination for attorney and clients.
- Assisted in preparing legal documents and correspondence with attention to detail.
- Organized and maintained client files, ensuring compliance with legal protocols.
- Handled incoming calls and inquiries, providing excellent customer service to clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Applied Business - Marketing
09.1994
High School Diploma - General Studies
05.1993
Obtained certificates and won district, state and national awards in specialized studies of Retail Marketing.
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Human resources
- Marketing strategy development
- DOT compliance
- Business operations management
Timeline
Owner/Operator - Dirty Work Cleaning LLC
05.2011 - 08.2024
Customer Service Representative Trainer - Apria Healthcare
02.1999 - 05.2011
Administrative Assistant - Gary Wood, Attorney at Law
01.1995 - 02.2000
Kings College - Associate of Applied Business, Marketing
Landrum High School - High School Diploma, General Studies