Summary
Overview
Work History
Education
Skills
Civil Service
Timeline
Generic

Ashley Wayman

North Richland Hills

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Results Sales & Marketing
12.2023 - Current
  • Work from home call center as a health insurance agent
  • Working with Blue Cross Blue Shield of MI handling inbound/ outbound calls and was contracted every 90 days
  • Following guidelines to handle issues from callers
  • Respond to calls in a timely manner
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Active listening skills and have a high customer response
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity.

Market Research/Pollster

Luce Research
09.2020 - 10.2023
  • Work from home research calls
  • Manage large amounts of outbound calls in a timely manner.
  • Follow communication scripts, verbatim when handling different topics.
  • Staying with script and not making own words
  • Read all the information and probe on every question, but not suppose to assume answers
  • Seize opportunities to upsell products when they arise.
  • Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
  • Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
  • Met with supervisor to determine project scope, outline deliverables, or timelines and create action plan.
  • Created and evaluated target segmentation, email and canvas elements to maximize marketing campaign coverage.
  • Recorded accurate respondents' answers during interviews for future reference.
  • Entered responses from survey participants into internal database using [Software] to later compile reports or conduct analysis.
  • Reviewed, classified and recorded survey data in preparation for computer analysis.
  • Paid attention to detail while completing assignments.

Cafeteria Worker

Aramark
01.2013 - 01.2014
  • Worked in the dish room
  • Served the line
  • Bussed tables and trays
  • Tracked meal purchases and accepted payments at cash register.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Received and stored incoming supplies according to procedures.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Served food according to temperature, safety, and presentation guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Provided exemplary service to students, staff, and visitors.

Inventory Control Team

Walmart Super Center
01.2012 - 01.2013
  • Worked in the backroom on inventory
  • Overnight stocking in the store/backroom
  • Scanned items by picking/binning

Food Service Hostess

Hurricane Harbor
01.2010 - 12.2010
  • Food service cashier
  • Cook
  • Dishwashing
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Backed up servers by checking on tables and retrieving items for guests.

Bell Ringer

Salvation Army
01.2009 - 12.2009
  • Ringing bell in front of department stores to collect funds
  • Answered questions about work of Salvation Army and its goals.
  • Drew attention to kettle by bell ringing and greeting people.
  • Assembled sign and kettle daily in specified locations.
  • Watched over bucket for numerous hours each shift, continuously soliciting donations, and making connections with passersby.
  • Protected donations by never leaving kettle unattended.

Education

Associate of Arts - Accounting And Finance

Tarrant County College
Ft. Worth, TX
05.2014

No Degree - Cna

Guthrie Job Corp Center
Guthrie, OK
04.2011

High School Diploma - undefined

South Gwinnett
Snellville, GA
05.2008

Skills

  • MS Office Suite
  • Cash handling
  • Cashier
  • Cooking
  • Dishwashing
  • Busser
  • Pizza Making
  • Catering
  • Stocking
  • Binning
  • Stock Picking
  • Data entry
  • Typing
  • Customer service
  • Sales
  • Complaint resolution
  • Account updating
  • Scheduling
  • Courteous demeanor

Civil Service

Volunteer, Parkwood Living Center, Snellville, GA, 01/07, 12/08

Timeline

Customer Service Representative

Results Sales & Marketing
12.2023 - Current

Market Research/Pollster

Luce Research
09.2020 - 10.2023

Cafeteria Worker

Aramark
01.2013 - 01.2014

Inventory Control Team

Walmart Super Center
01.2012 - 01.2013

Food Service Hostess

Hurricane Harbor
01.2010 - 12.2010

Bell Ringer

Salvation Army
01.2009 - 12.2009

High School Diploma - undefined

South Gwinnett

Associate of Arts - Accounting And Finance

Tarrant County College

No Degree - Cna

Guthrie Job Corp Center

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Ashley Wayman