Ashley Wayt
Manteca,CA
Summary
Proven leader in optimizing office operations at Manteca Optometric Eye Care Center, adept in database administration and patient care. Enhanced workflow efficiency and patient satisfaction through strategic scheduling and robust problem-solving skills. Excelled in optometry billing and customer service, ensuring seamless patient experiences and operational excellence.
Overview
7
7
years of professional experience
Work History
Optometry Office Supervisor
Manteca Optometric Eye Care Center
07.2019 - Current
- Data entering and ordering patients glasses and contact orders, following the job to make sure it got from the lab and back to the patient in a timely manner.
- making sure all patients ledgers were correct and monies were applied to the right line items. Billing for optometric exams, materials, and medical.
- Created, prepared, and delivered reports to various departments. Pulled insurances and prepared patient encounter forms for all upcoming appointments. Completed prior authorizations for medications as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling, referral process and itinerary coordination for both patients and Doctors,
- Provided backup to all other positions within the office such as front desk and back office tech to step in to assist with various tasks whenever employee was absent or at lunch.
Front Desk Receptionist
Dr. Gregory Miller O.D
08.2017 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected payments and insurance information to make patients charts. Pulled insurances and made patient encounter forms for upcoming appointments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect Patient and business information.
- Scheduled and confirmed appointments for patients and making sure everything coordinated with Doctors schedule.
Education
No Degree - Medical Assisting
Western Career College
Stockton, CAOffice Supervision And Management
Office Technologies
Stockton, CA10.2006
GED -
Lindbergh Adult School
Manteca, CA06.2005
Skills
- Scheduling and calendar management
- Database Administration
- Workload prioritization/ making sure the office flow is smooth and consistent
- Data entry
- Knowledge of Medi-cal and Medicare insurance portals
- Knowledge of prior authorization processes
- Optometry billing for medical and materials
- collecting monies and applying it to ledgers
- Patient care and customer service
- ordering supplies for Doctors and office
Timeline
Optometry Office Supervisor
Manteca Optometric Eye Care Center
07.2019 - Current
Front Desk Receptionist
Dr. Gregory Miller O.D
08.2017 - 06.2019
No Degree - Medical Assisting
Western Career College
Office Supervision And Management
Office Technologies
GED -
Lindbergh Adult School
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