Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Weatherford

Nemo

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Specialist, IT Application

Hood County
10.2022 - Current
  • Assisted Tyler Technologies Implementation Specialists with Hood County Go-Live Project
  • Maintained Tyler-Enterprise Justice System for all courts in Hood County.
  • Troubleshoot and Provided support to all courts in regards to Enterprise Justice.
  • Assisted County IT director with yearly Budget
  • Streamlined communication between departments, enhancing project coordination and reducing response times.
  • Worked helpdesk tickets for county as needed


Office Manager

Hood County, Justice of the Peace, Pct. 3
02.2021 - 10.2022
  • Managed office operations, ensuring efficient workflow and adherence to policies.
  • Coordinated scheduling for court hearings, optimizing resource allocation and time management.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Entering case records, maintaining case files and state reports. (OCA, Conviction Reports, Etc.)
  • Processed payments for court fees and fines.
  • Assisting Judge and providing information for court proceedings and cases
  • Handled sensitive information with discretion, maintaining confidentiality of county documents and personnel records.

Customer Care Specialist

Omni Financial Military Lending
02.2019 - 05.2020
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Assisting customer with their personal loans and financial needs.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Entered customer interaction details in OWLS to track requests, document problems and record solutions offered.
  • Data Entry for all loans processed.
  • Assisted with all customer needs.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Used probing techniques to determine debtors’ reasons for delinquency.


Operations Manager

Spring Market
07.2016 - 03.2017
  • Achieved high customer service rankings by resolving matters efficiently and in a timely manner.
  • Making sure the office was taken care of and money was properly distributed and accounted for.
  • Creating a functioning schedule for all employees.
  • Opening and closing the store.
  • Help employees unload and stock every truck.
  • Make sure all vendors were taken care of, while checking over their work to make sure it was properly handled to the Brookshire's Grocery Company standards.
  • Built relationships with customers and managed accounts to drive revenue and profit. 
  • Monitor all departments and manage all budgets within.

Grocery Manager

Brookshire's Grocery Company
11.2015 - 07.2016
  • Engaged customers and provided a very high level of service and support, helping them find the products and items that they needed. 
  • Delegated tasks and duties to grocery staff, following up to ensure that responsibilities were completed on time and according to store parameters. 
  • Operated a cash register for cash, check and credit card transactions.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Trained grocery stockers.
  • Engaged with customers in a sincere and friendly manner.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Supervised and directed all merchandise and shipment processing.
  • Actively pursued personal learning and development opportunities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Welcomed customers into the store and helped them locate items.

Education

High School Diploma -

Granbury High School
Granbury, TX
2014

Skills

  • Customer Service-Oriented
  • Customer service and assistance
  • Superior Organization ability
  • Proficient in Enterprise Justice
  • Coordination with Clients and Departments
  • Task delegation
  • Verbal and written communication
  • Active listening skills
  • People-oriented
  • Employee relations
  • Strong work ethic
  • Motivated team player
  • Natural leader
  • Friendly demeanor

Timeline

Specialist, IT Application

Hood County
10.2022 - Current

Office Manager

Hood County, Justice of the Peace, Pct. 3
02.2021 - 10.2022

Customer Care Specialist

Omni Financial Military Lending
02.2019 - 05.2020

Operations Manager

Spring Market
07.2016 - 03.2017

Grocery Manager

Brookshire's Grocery Company
11.2015 - 07.2016

High School Diploma -

Granbury High School

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