Ashley Webb-Maldonado
Saint Cloud
Summary
Dynamic professional with a proven track record in enhancing growth.
Excelled in problem-solving and verbal communication, effectively implementing innovative teaching and customer service strategies. Achieved notable improvements in team productivity and efficiency through motivational techniques and project management skills.
Overview
30
30
years of professional experience
Work History
Home Tutor
Grade Potential Tutoring
02.2023 - Current
- Implemented regular progress assessments to adjust teaching methods for optimal student growth.
- Enhanced student understanding with engaging instructional techniques and interactive materials.
- Provided ongoing support and encouragement to help students overcome academic challenges.
- Developed personalized lesson plans by assessing individual student needs and learning styles.
- Created a variety of educational resources to support diverse learning preferences and needs.
Aquatics Instructor
YMCA
01.2020 - 01.2023
- Increased swimmers confidence in water safety through effective teaching of essential techniques.
- Maintained current CPR/First Aid certifications and participated in ongoing professional development opportunities within the aquatics field.
- Developed innovative instructional strategies that motivated students to improve their swimming abilities.
- Delivered exceptional customer service by responding quickly to inquiries from potential clients regarding available lessons or programs.
Store Manager
L'Oréal-Salon Centric
10.2017 - 04.2019
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
Universal Banker
US Bank
06.2016 - 10.2017
- Performed daily balancing of assigned teller drawer, ensuring accuracy of all transactions processed throughout the day
- Assisted customers in opening new accounts and provided detailed information on available banking services
- Provided excellent customer service to clients by responding promptly and accurately to inquiries, complaints, and requests in a professional manner
- Answered incoming calls from customers regarding account balances, fees, overdraft protection, loans and other related issues in a courteous manner
- Maintained accurate records of client accounts and transactions in the bank's computer system
Assistant Manager
Dunham's Sports
01.2015 - 06.2016
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Coached and mentored new employees on company policies and procedures
Store Manager
Webb Shoe Company
01.2005 - 01.2015
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Evaluated customer feedback and complaints to locate weaknesses and improve service
Sales Associate
Webb Shoe Company
01.1995 - 01.2005
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
Education
Diploma -
Aberdeen Roncalli Catholic High School
Aberdeen, SDSkills
- Problem-solving skills
- Self-discipline
- Progress evaluations
- Project management
- Group and individual coaching
- Motivation techniques
Languages
English
Native or Bilingual
Timeline
Home Tutor
Grade Potential Tutoring
02.2023 - Current
Aquatics Instructor
YMCA
01.2020 - 01.2023
Store Manager
L'Oréal-Salon Centric
10.2017 - 04.2019
Universal Banker
US Bank
06.2016 - 10.2017
Assistant Manager
Dunham's Sports
01.2015 - 06.2016
Store Manager
Webb Shoe Company
01.2005 - 01.2015
Sales Associate
Webb Shoe Company
01.1995 - 01.2005
Diploma -
Aberdeen Roncalli Catholic High School
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