Ashley Weingart
Vail,Arizona
Summary
Confident training manager with demonstrated planning, organizational, and leadership abilities. Highly effective at educating people at all different skill levels.
Overview
12
12
years of professional experience
Work History
Territory Manager
Blue Bell Creameries
01.2019 - Current
- Worked with a small team to redevelop supervisor training manual and program for entire company
- Addressed challenges by devising new approaches and distributed information to fellow sales team members for smoother operations in future encounters
- Created positive team approach with collaborative focus on achieving sales goals
- Advocated for customers' needs across internal departments and expertly resolved issues
- Trained new employees in all aspects of their position
- Reviewed daily reports in detail
- Evaluated customer issues and complaints and developed amicable solutions
- Boosted team performance by closely monitoring the work of each staff member and offering motivational support
- Translated management directives into actionable policies and enforced changes with the staff at all levels.
- Evaluated employees performance & offered necessary coaching
- Advised and counseled employees to help them develop skills and knowledge required to succeed.
Office Manager
Blue Bell Creameries
11.2017 - 01.2019
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Identified and closed employee skill gaps by assessing work, retraining, and coaching on improvement strategies
- Aided in compliance management by regularly checking documentation, records, and employee work
- Demonstrated top-notch communication skills daily in interactions with management, staff, and accounts
- Develop effective policies and procedures for clerical staff and office operations
- Coordinated and maintained office supplies for busy distribution office
- Interviewed, hired, and onboarded new employees
- Obtained compliance with company policies and procedures
- Reviewed daily reports in detail and resolved any identified discrepancies.
Trainer
Afni
11.2015 - 11.2017
- Fielded escalated calls to defuse charged situations, build solutions, and recapture customer loyalty
- Prepared reports and analyzed call center data to continuously improve performance
- Managed employee performance through disciplining, coaching, and counseling
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential
- Improved the performance of individual team members by motivating and training each person
- Analyzed productivity reports to manage overall performance
- Supervised personnel, providing work direction and reviewing work processes.
- Lead effective team meetings to gain feedback from representatives, share new directives, and educate workers on strategies for success
- Prepared quizzes, tests and examinations to gauge how well trainees were learning.
Customer Service Specialist
Graphic Impact
04.2012 - 06.2015
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Recommended products and services to members and educated customers about relevant offerings
- Placed labels, company logos, and other exterior parts on finished products
- Readied finish products for shipping by packing products
- Inspected finished products to verify conformity to quality standards
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Operated POS systems to process sales for custom signs
- Counted and reconciled cash-drawer discrepancies following each shift
- Exceeded requirements in providing products and services to customers at all times
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
- Trained new associates on store programs and policies
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
Education
Bachelor of Arts - English
University of Arizona
Tucson, AZSkills
- Staff development
- Team building and leadership
- Employee training
- Lesson Planning
- Program Development
- Employee evaluations
Timeline
Territory Manager
Blue Bell Creameries
01.2019 - Current
Office Manager
Blue Bell Creameries
11.2017 - 01.2019
Trainer
Afni
11.2015 - 11.2017
Customer Service Specialist
Graphic Impact
04.2012 - 06.2015
Bachelor of Arts - English
University of Arizona
Similar Profiles
Gregory Lindsay JrGregory Lindsay Jr
Mix Processing Operator at Blue Bell CreameriesMix Processing Operator at Blue Bell Creameries
Austin WimberleyAustin Wimberley
Shipping Clerk at Blue Bell CreameriesShipping Clerk at Blue Bell Creameries
Bobby YoungBobby Young
CDL A OTR Driver at Blue Bell CreameriesCDL A OTR Driver at Blue Bell Creameries