Ashley Weinman
Lafayette,IN
Summary
Seasoned Fixed Operations Director with robust background in overseeing all aspects of fixed operations for automotive dealerships. Key strengths include effective leadership, strategic planning, and process optimization to boost service department productivity and customer satisfaction. Previously implemented successful initiatives resulting in improved operational efficiency and profitability. Known for strong problem-solving skills and commitment to team development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fixed Operations Director
D Patrick Inc.
Lebanon, IN
10.2021 - Current
- Developed a comprehensive training manual for CDK dealer management software.
- Collaborated with other departments to ensure a seamless workflow throughout the organization.
- Conducted thorough audits of repair orders and warranty rate increases, ensuring accuracy and compliance, and successfully submitted the findings to Ford Motor Company.
- Evaluated employee performance regularly, and provided feedback as needed.
- Contributed to the development of a new technician tool program, enhancing efficiency and support for the team.
- Effectively managed two service departments, two parts departments, and a collision center, ensuring smooth operations and optimal performance across all areas.
- Reviewed daily financial reports for each department.
- Cultivated a positive and collaborative team culture, promoting strong communication, and a one-team mindset.
Claims Generalist
Progressive
Indianapolis, IN
01.2021 - 10.2021
- Reviewed and analyzed customer claims to determine liability, coverage and damages.
- Prepared comprehensive written reports detailing investigation results, findings, recommendations and settlement offers.
- Maintained open communication channels within the organization to ensure timely resolution of claims.
- Interacted with customers via telephone or email to provide updates on their claims status.
- Spoke to witnesses and claimants and interviewed for pertinent information.
Service Manager
Mike Smith Honda
Beaumont, TX
02.2016 - 09.2020
- Hired and trained service department staff to drive performance.
- Adhered to customer service standards to foster satisfaction and retention.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Pitched in to complete various duties during peak periods or employee absences.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
Education
Bachelor of Science - Business Administration And Management
Winthrop University
Rock Hill, SC05-2009
Skills
- Staff development
- Warranty administration
- Staff training and development
- Detail-Oriented Organizer
- Parts inventory control
- Operational efficiency
- Workplace Culture Development
- Data management
- Comprehensive Financial Reporting
- Effective Multitasking
Affiliations
- Coordinated and Facilitated charity contributions for D Patrick Lebanon Ford and D Patrick Crawfordsville.
- Active member of the Boone County Chamber Women in Business group.
- Boone County Chamber Emerging Leaders Class of 2025-2026
Certification
- NADA Parts Manager Professional Series
- NADA Service Manager Professional Series
- Nada Leadership Session
- Group 1 Automotive Service Manager University
- Group 1 Automotive Service Advisor University
Timeline
Fixed Operations Director
D Patrick Inc.
10.2021 - Current
Claims Generalist
Progressive
01.2021 - 10.2021
Service Manager
Mike Smith Honda
02.2016 - 09.2020
Bachelor of Science - Business Administration And Management
Winthrop University
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