ASHLEY WELCH
Walker,MI
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
U-Haul
01.2022 - Current
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Operating equipment for deliveries in a safe and timely manner.
- Completing daily reports on equipment condition.
- Completing customers delivery contracts.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Reservation Manager
U-Haul
09.2018 - Current
- Assisted call-in customers with questions and orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Noting customers contracts and reservations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reviewing daily reports and inputting proper information.
- Managed high call volume with exceptional professionalism and efficiency.
Assistant Store Manager
U-Haul
08.2016 - 09.2018
- Overseeing day to day store operations.
- Delegating tasks to customer service representatives working at the location.
- Inputting daily store closing information into the system.
- Managing supply inventory and ordering.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- .Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Education
Diploma - General Eduation
MORLEY STANWOOD HIGH SCHOOL
Morley, MI01.2009
Skills
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Teamwork
- Call center experience
- Complaint resolution
- Customer Relationship Management
References
- Day Olivas, U-Haul Field Relief Manager, 616-223-0375, day_olivas@uhaul.com
- Brandi Blossom, U-Haul Moving Center General Manager, 616-312-9162, brandi_blossom@uhaul.com
- Dave Ruperd, Tekton Community Relations Manager, 616-706-3230, dave.ruperd@gmail.com
Timeline
Customer Care Representative
U-Haul
01.2022 - Current
Reservation Manager
U-Haul
09.2018 - Current
Assistant Store Manager
U-Haul
08.2016 - 09.2018
Diploma - General Eduation
MORLEY STANWOOD HIGH SCHOOL